Frequently Asked Questions

1. How do I get an additional meter connected?
2. What should I do if my night storage heaters are not working currently?
3. What is your meter reading policy?
4. How much does it cost to move an electricity or gas meter at my home?
5. When should I submit a gas meter reading?
6. When should I submit an electricity meter reading?
7. How do I submit an electricity meter reading?
8. There is a reconnection/disconnection fee on my bill - what does this mean?
9. How do I read my smart meter display?