Longer lifecycle

We recommend a yearly service for your heat pump to keep it running as long as possible. Heat pumps that are maintained can last longer than the unmaintained units as regular maintenance is designed to monitor and fix all your unit’s vital parts, preventing the possibility of expensive repairs.

A heat pump technician inspecting heat pump system

A heat pump system

Save on future repair costs

During a maintenance check, your heat pump service will prevent issues from developing. Heat pumps that receive regular maintenance have an extended service life than poorly maintained units. By spotting and fixing the issue before it worsens, a heat pump technician could save you money on a costly repair.

More comfort and reduced noise

Without proper maintenance, a heat pump won’t work as well. It may not be able to heat your home to your desired temperature or make more noise, waking you up in the middle of night. Servicing your heat pump will help reduce the noise and maintain system performance.

Exterior view of a house showing heat pump system

A technician hand holding a specialized measuring device.

Make sure you are on the right Tariff

If you have a smart meter installed, Home Electric+ Night Boost is an ideal plan as it offers a cheaper night time rate as well as a super boost rate between 2am – 4am. Perfect for heating your water tank and when set up correctly, could reduce hot water costs by up to 70%.

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Lower the risk of a breakdown with regular servicing

Regular maintenance and servicing help reduce the risk of an emergency breakdown. A well-recognised brand, serviced properly, can last up to 15 years. Never having it serviced could reduce the lifetime to under 10 years.

A technician holding a specialized measuring device.

 A technician fixing wires within a heat pump system.

Maintain Product Warranty

Manufacturers offer warranties on new heat pumps which are important to maintain and be aware of. They are usually set out to specific terms such as ensuring maintenance is carried out each year as wall as carried out by a qualified professional.

How do I book a Heat Pump service?

Woman's hand operating a mobile device.

1. Contact your Heat Pump Installer

Your installer should be able to service your heat pump in line with the manufactures requirements.

A man talking over a mobile phone.

2. Contact the Heat Pump Manufacturer

The manufacturer will be able to provide you with contact details of their approved service partners.

What else do I need to know?

Do I need to service my heat pump and how much maintenance is required?

Heat Pumps should last for 15 - 20 years and generally come with a 3 - 7 year warranty. A heat pump system will benefit from annual servicing to ensure that all the mechanical connections are sound, settings are at their optimum and that the heat collector is working properly. Regular professional servicing may also be required to validate extended warranties, this varies from manufacture to manufacture. Depending on the make and model of heat pump you may be able to complete some of the filter cleaning activities to ensure your heat pump continues to perform efficiently.

Can I remotely control and read heat pump settings using smart controls?

Yes. A lot of heat pump manufactures have their own smart control system to support their heat pump. Depending on the manufacturer, smart remote access to your heating system will let you control settings and temperature via website and optional controllers. You may also be able to download an app to your phone or tablet. These smart controls will allow you to see how much energy you are using, allowing you to spot trends and vary your heating to match your needs with maximum efficiency and minimum cost. These advanced controls also mean that both service engineers and your installers can access your system remotely to check your system is running as efficiently as possible and troubleshooting if ever necessary. Heat Pump Controls are also easy to use. Simple controls allow you to easily adjust the temperature, so that it’s never too hot or too cold.

Will I have a bigger electricity bill with a Heat Pump?

Yes, if you currently use non-electric heating you will have a bigger electricity bill, but no oil or gas bill. This is because the heat pump uses electrical power to gather free heat energy from the source, but your overall expenditure on energy will be considerably less. Gas Boilers will have an efficiency of up to 97% and Oil Boilers up to 95% however the efficiency of a heat pump can be above 400%. To further reduce the cost of heating your home Electric Ireland has developed a Heat Pump Price Plan. This price plan offers reduced day and night rates for homes using heat pump systems.

Can I change when my Legionnaires Cycle is run?

Our engineers will set your legionnaires cycle to come on at super off-peak (cheapest) electricity time maximising your energy savings. This is a setting that can only be changed by a trained engineer as you do not have access through your heat pump control interface and is normally set at commissioning to come on at 5am on a Saturday morning.

How many types of heat pumps are there?

There are three main types of Heat Pumps:

  • Air Source Heat Pumps - The air source heat pump needs to be located outside in the open air, and uses a fan to draw air into it. This air then flows over a heat exchanger, which contains a refrigerant liquid. An evaporator uses the latent heat from the air to heat the refrigerant liquid sufficiently until it boils and turns to a gas. This gas is then compressed by a compressor, which causes it to significantly increase in temperature. An additional heat exchanger removes the heat from the refrigerant (turning it back to a liquid), which can then be used as useful heat.

  • Ground/Water Source Heat Pump- A ground source heat pump system uses heat trapped beneath the ground and boosts it to a higher temperature using a heat pump. This heat is then used to provide home heating or hot water. The heat pump performs the same role as a boiler does in a central heating system, but uses ambient heat from the ground rather than burning fuel to generate heat. This may also be known as Geothermal Heat.

  • Exhaust Air Heat Pumps - An exhaust air heat pump extracts air via ventilation ducts positioned in the wet rooms of the house such as bath rooms, kitchens and utility rooms. These heat pumps are build houses or new apartments where they have been designed with the necessary ventilation system and should not be retrofitted.

How does a heat pump work?

Heat pumps transfer heat by circulating a substance called a refrigerant through a cycle of alternating evaporation and condensation. A compressor pumps the refrigerant between two heat exchangers. In one heat exchanger, the evaporator, the refrigerant is evaporated at low pressure and absorbs heat from its surroundings. The refrigerant is then compressed en-route to the heat exchanger, the condenser, where it condenses at high pressure. At this point, it releases the free heat it absorbed earlier in the cycle. The heat from the fluid is transferred to the water in your heating system, including radiators and underfloor heating, as well as your hot water tank.

What are the benefits of heat pumps?
  • Heat Pumps are highly energy-efficient. They can provide more heating output than the energy they consume.

  • Lower Operating costs. Compared to gas or oil boilers that burn fuel, heat pumps transfer heat from air, ground, or water sources resulting in lower energy consumption and reduced operating costs.

  • Environmentally friendly. By using electricity instead of burning fossil fuels, heat pumps have lower carbon emissions. Reducing reliance on gas or oil helps lower greenhouse gas emissions.

Key Performance Indicators