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Support hub

Providing you with information, guidance and resources to help manage your bill and energy consumption. If you need any further assistance, you can contact us directly.

We're here to help you find what you need

Understanding bills

Payment options

Available supports

Latest updates

New Electric Ireland mobile app

Our new mobile app is easy to use and customer friendly. You can view your bills, account details, make payments, submit a meter reading and much more. Available on Android and iOS.

Price decrease

Electric Ireland announced its third price reduction within the last 12 months for over 1.1 million residential customers.

PAYG Debt Recovery Rate Change

PAYG Debt Recovery Rate Change is effective from the 20th of November 2025.

Know your energy

Understand what your household electrical appliances cost to run.

Business customer?

Visit our business support hub to find useful resources and for your business to help you understand your bill, energy usage and energy costs.

Business support hub

Understanding my bills

Understanding my electricity bill

A quick guide to help you understand the cost and detail in your electricity bill.

Understanding my gas bill

A quick guide to help you understand the cost and detail in your gas bill.

How to know if your energy bill is accurate

Learn why it's important to submit meter readings and more.

Flexible payment options

Equaliser

Electric Ireland customers can spread their annual bill payments equally over 12 months using Equaliser.

Start a payment plan

Pay your electricity and gas bills in weekly instalments.

Save with smart meters

Take more control over your energy usage with a Home Electric + smart meter plan.

Available supports

Set up a payment plan

If you're having trouble paying your bill, you can set up an online payment plan to clear your balance with weekly payments over 4 to 12 weeks.

Vulnerable customers

Electric Ireland is committed to providing support to our vulnerable customers who have special requirements where continuity of energy supply is critically important.

Are you eligible for fuel allowance?

The government offers fuel allowances for those on long-term social welfare. Check the link below for details on types and eligibility, noting that allowances are means-tested.

Other supports

Household Benefits Package

The Household Benefits Package is a social welfare support paid to one person per household, to help with the cost of your gas or electricity bills as well as a Free Television Licence.

Fuel Allowance

The Fuel Allowance is a social welfare support paid to one person per household, normally between September and April, to assist with the cost of your home.

Additional Needs Payment

The Additional Needs Payment is a social welfare payment to assist you with an expense that you cannot pay from your weekly income.

For future us, Net Zero by 2040

Net Zero hub

The future of Ireland’s electricity grid. Helping us all reduce our carbon footprint and use energy more efficiently.

SEAI energy upgrade grants

Maintaining your heat pump will help you get the most from the price plan you are on.

Sign Up to 'Is This a Good Time? pilot

By signing up to join ESB Networks pilot you will receive customised hints and tips by email and SMS to help you to take control of how you use your electricity at home.

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