Support hub
Providing you with information, guidance and resources to help manage your bill and energy consumption. If you need any further assistance, you can contact us directly.
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Latest updates
Price decrease
Electric Ireland announces 4% residential gas reduction and electricity remains unchanged.
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PAYG debt recovery rate change
PAYG debt recovery rate change is effective from the 20th of November 2025.
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Understanding my bills
Understanding my electricity bill
A quick guide to help you understand the cost and detail in your electricity bill.
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Understanding my gas bill
A quick guide to help you understand the cost and detail in your gas bill.
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How to know if your energy bill is accurate
Learn why it's important to submit meter readings and more.
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Flexible payment options
Equaliser
Electric Ireland customers can spread their annual bill payments equally over 12 months using Equaliser.
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Set up a payment plan
If you're having trouble paying your bill, you can set up an online payment plan to clear your balance with weekly payments over 4 to 12 weeks.
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Vulnerable customers
Electric Ireland is committed to providing support to our vulnerable customers who have special requirements where continuity of energy supply is critically important.
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External supports
Household Benefits Package
The Household Benefits Package is a social welfare support paid to one person per household, to help with the cost of your gas or electricity bills as well as a Free Television Licence.
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Fuel Allowance
The Fuel Allowance is a social welfare support paid to one person per household, normally between September and April, to assist with the cost of your home.
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Additional Needs Payment
The Additional Needs Payment is a social welfare payment to assist you with an expense that you cannot pay from your weekly income.
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Save with smart meters
Take more control over your energy usage with a Home Electric + smart meter plan.
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