We are currently experiencing high call volumes and you may have a longer wait time when trying to contact us by phone. We apologise for any inconvenience and thank you for your patience. You may find the answer to your question on our
support hub,
online help centre, you can also manage your
account online or
top up your PAYG meter. The final
Government electricity credit was applied to customers' accounts on March 3
rd 2023.
We are aware that some
PAYG electricity customers may be experiencing difficulties using the Apple (iOS) version of Electric Ireland’s PAYG Top Up Now app. We are actively working to resolve the issue. Please note that you can continue to
Top Up Online or at any Payzone, Post Office or Post Point retail outlet. We apologise for any inconvenience caused.