Contact us
We're here to help. Please see all the ways you can contact us below. You will likely find the answer to your question on our Help centre.
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Emergency contacts
Electricity & outages
If you have no power, you can check for updates on faults, their restoration times or report a new fault at esbpowercheck.ie. For any electrical interruptions or emergencies please contact ESB Networks immediately at 1800 372 999 (24 hours).
Call us nowGas emergencies
If you smell gas you should contact Gas Networks Ireland immediately on 1800 20 50 50(24 hours).
Call us nowContact details
ROI residential
Freephone
1800 372 372 (8am - 8pm Mon - Fri, 9am - 5.30pm Sat)
Email address
Online account
To view bills, pay by card, move house, submit meter reading, update direct debit and manage your account.
Electric Ireland mobile app
Online PAYG Top Up
To top up your PAYG meter.
Email Address
Electric Ireland,
PO Box 841,
South City Delivery Office,
Cork
T12C825
00353 1 8529534 (9am - 6pm Mon - Fri)
Frequently asked questions
When should I submit an electricity meter reading?
See answerWhy my bill is higher/lower than normal?
See answerHow can I set up a payment plan?
See answerWhen should I submit an electricity meter reading?
See answerWhat is a Smart Meter and when will it be installed?
See answerI have difficulty paying my bill on time, what are my options?
See answerVisit our help centre online
Our online help centre has the answers to a lot of customers questions. Use our new category and filter functionality to find what you are looking for.
Visit Help Centre