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Accessibility Statement

Electric Ireland is committed to making its website accessible, in accordance with European Union (Accessibility of Websites and Mobile Applications of Public Sector Bodies) Regulations 2020 and European Union (Accessibility Requirements of Products and Services) Regulations 2023.

This accessibility statement applies to content published on www.electricireland.ie.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines 2.1 Level AA and EN 301 549, due to non-accessible content and exemptions. These can be seen in the list below, along with a brief explanation of their user impact.

Non-Accessible Content

Colour Contrast: Some text, buttons and links have low colour contrast which may be difficult to read and distinguish (WCAG guideline 1.4.3 ).

Resizing: Some elements do not allow for resizing which may be difficult for those with low vision (WCAG guideline 1.4.4)

Links: Some links and buttons are not distinguishable and may be difficult to understand by those using screen-readers (WCAG guidelines 2.4.4 and 4.1.2)

Media: Some of the known issues with our videos are;

  • Videos do not have audio description tracks or alternatives where necessary to ensure those with low vision have full access to the video content. (WCAG guidelines 1.2.1; 1.2.3 and 1.2.5). 
  • Our videos do not have appropriate visible focus indictors on active controls needs improvement for keyboard only users (WCAG guideline 2.4.7)

PDFs: Some PDF documents on our site are not fully accessible which means people using screen-readers and assistive technology may have difficulty navigating and accessing the content of the document. Some of the known issues with our PDFs include:

  • images and figures do not have alternative text (WCAG guideline 1.1.1)
  • tables, headings, link and lists are not defined or tagged appropriately (WCAG guideline 1.3.1 and 2.1.1)
  • titles are not identified (WCAG guideline 2.4.2)
  • language of documents has not been set (WCAG guideline 3.1.2)

We are also aware of various accessibility issues on Electric Ireland Top Up Now Page which are; missing title, colour contrast, alternative text and resizing issues on Android device.  

Exempt Content

The content below is not within the scope of the European Union (Accessibility of Websites and Mobile Applications of Public Sector Bodies) Regulations 2020.

  • Older PDFs or documents published before 23 September 2018.
  • Any pre-recorded videos or audio material published before 23 September 2020.
  • Live video content which is recorded and stored.
  • Specialist content such as maps.
  • Third party content we use but do not have control over such as YouTube and Google Maps.

Preparation of this Accessibility Statement

This statement was prepared on  20 March 2025 and reviewed on 11th April 2025.

We engaged with our external accessibility partner InterAccess who have carried out a full independent accessibility audit. This assessment audit was conducted in March 2025 and was performed using a range of tools which included;

  • JAWS 2023 / NVDA screen reading software
  • Talkback (Android)
  • VoiceOver (iOS)
  • Chrome Browser (Windows and Android)
  • Edge Browser (Windows)
  • Safari (iOS)
  • Manual accessibility testing and keyboard only testing
  • Colour contrast analysers
  • DOM inspection tests

In addition to the independent accessibility audit, we also reviewed the results from regular automated testing using axe-core rules and continue to engage with people with disabilities in testing our site.

All audits are reviewed for conformance with the relevant Web Content Accessibility Guidelines (WCAG) 2.1 AA standard.

What we’re doing to improve accessibility

Electric Ireland intends this site to be used by as many users as possible, including assistive technology users and we are working towards an accessible design by;

  • reviewing and implementing the findings of the independent accessibility audit.
  • putting a roadmap in place to work towards compliance and achieve a better standard of accessibility. 
  • revise this Accessibility Statement once improvements have been made. 

Feedback and Contact Information 

Electric Ireland is committed to ensuring digital accessibility for persons with disabilities and we are always looking for ways to improve the accessibility of this site.

If you find any problems not listed on this Accessibility Statement or you have some feedback, comments or have a complaint about the accessibility of this website, please contact ESB’s Access Officer by email on disabilityaccessofficer@esb.ie or contact 01 7026009.

You can also write to the Access Officer at

ESB Head Office,
27 Fitzwilliam Street Lower,
Dublin 2,
D02 KT92.

The role of the Access Officer is to provide and coordinate guidance and assistance for persons with disabilities in accessing the services we provide.

Alternative Formats

If you need specific content in an alternative or accessible format, please include the following details in your request to the Access Officer:

  • Your required format.
  • The content you wish to receive (please include the URL of the content)
  • Your name and email address.

We will do our best to accommodate your request.

Enforcement Procedure

If you are not happy with the result of your complaint to ESB’s Access Officer, you may request to have the matter referred to a higher level in ESB for review. 

If you are still not satisfied you can refer to the Office of the Ombudsman for consideration under the Disability Act. Here is the contact information  and guidance on making a complaint from the Office of the Ombudsman.

You may also refer your complaint to the Workplace Relations Commission for consideration under the Equal Status Act. Here is the contact information and advice on making a complaint under the Equal Status Act.