Contact Us

PAYG Update: Electric Ireland have a price increase on August 1st, it is important that you enter the 60 digit code provided with your next purchased top up into your meter.

Emergencies & Outages (ROI)

Electricity Outages & Emergencies

If you have no power, you can check for updates on faults, their restoration times or report a new fault at For any electrical interruptions or emergencies please contact ESB Networks immediately at 1800 372 999 (24 hours).

Gas Emergencies

If you smell gas you should contact Gas Networks Ireland immediately on 1800 20 50 50 (24 hours).

Customer Service (ROI Residential)

Freephone: 1800 372 372 (8am - 8pm Mon - Sat)
Email: (please allow at least 14 days for response)
Social Media: FacebookTwitter (8am - 6pm Mon - Fri)
Online Account (billpay): Log in or register to view bills, pay by card, move house, submit meter reading, update direct debit and manage your account.
Online PAYG Top Up (prepay): Log in or register to top up your Smarter PAYG meter

Sales (ROI Residential)

Freephone: 1800 30 50 90 (8am - 8pm Mon - Fri, 9am - 5.30pm Sat)
Online: view our offers online

Home Energy Services (ROI Residential)

Freephone: 1800 372 333 (9am - 6pm Mon - Fri)

Developers and Property Managers (ROI)


Postal Address: Electric Ireland, PO Box 841, South City Delivery Office, Cork T12C825
International Contact Number: 00353 1 8529534