Contact Us

Have you downloaded the new Electric Ireland Mobile App yet? You can view your bills, account details, make payments, submit a meter reading and much more. Available on Android and iOS. Learn more.

Emergencies & Outages (ROI)

Electricity Outages & Emergencies

If you have no power, you can check for updates on faults, their restoration times or report a new fault at For any electrical interruptions or emergencies please contact ESB Networks immediately at 1800 372 999 (24 hours).

Gas Emergencies

If you smell gas you should contact Gas Networks Ireland immediately on 1800 20 50 50 (24 hours).

Customer Service (ROI Residential)

Freephone: 1800 372 372 (8am - 8pm Mon - Sat)
Email Address:
Online Account (billpay): Log in or register to view bills, pay by card, move house, submit meter reading, update direct debit and manage your account.
Online PAYG Top Up (prepay): Log in or register to top up your Smarter PAYG meter

Sales (ROI Residential)

Freephone: 1800 30 50 90 (8am - 8pm Mon - Fri, 9am - 5.30pm Sat)
Email Address:
Online: view our offers online

Home Energy Services (ROI Residential)

Freephone: 1800 372 333 (9am - 6pm Mon - Fri)
Email Address:

Developers and Property Managers (ROI)

Email Address:

Postal Address: Electric Ireland, PO Box 841, South City Delivery Office, Cork T12C825
International Contact Number: 00353 1 8529534