Contact Us

We are currently experiencing high call volumes and you may have a longer wait time when trying to contact us by phone. We apologise for any inconvenience and thank you for your patience. You may find the answer to your question on our support hub, online help centre, you can also manage your account online or top up your PAYG meter.
Update for Panda Power Customers: Electric Ireland is mandated by the Commission for Regulation of Utilities (CRU) to take over the electricity supply of Panda Power customers, as the designated supplier of last resort. Here is some helpful information for residential and for business customers.

Emergencies & Outages (ROI)

Electricity Outages & Emergencies

If you have no power, you can check for updates on faults, their restoration times or report a new fault at For any electrical interruptions or emergencies please contact ESB Networks immediately at 1800 372 999 (24 hours).

Gas Emergencies

If you smell gas you should contact Gas Networks Ireland immediately on 1800 20 50 50 (24 hours).

Customer Service (ROI Residential)

Freephone: 1800 372 372 (8am - 8pm Mon - Sat)
Online Account (billpay): Log in or register to view bills, pay by card, move house, submit meter reading, update direct debit and manage your account.
Online PAYG Top Up (prepay): Log in or register to top up your Smarter PAYG meter

Sales (ROI Residential)

Freephone: 1800 30 50 90 (8am - 8pm Mon - Fri, 9am - 5.30pm Sat)
Online: view our offers online

Home Energy Services (ROI Residential)

Freephone: 1800 372 333 (9am - 6pm Mon - Fri)

Postal Address: Electric Ireland, PO Box 841, South City Delivery Office, Cork T12C825
International Contact Number: 00353 1 8529534