Contact Us

Beware of phishing emails purporting to be from Electric Ireland. We are aware of a currently circulating phishing email and claiming that you have an underpayment on your account. Do NOT click any links and delete any suspicious emails. If in doubt, visit our website directly in your browser or contact us below. Learn more >
PAYG Update: An Post / PostPoint will stop providing Gas PAYG top-up services from 01/07/2021. Customers can continue to top-up at stores displaying the Payzone logo. Visit the Payzone Store Locator for your nearest Payzone outlet.

Emergencies & Outages (ROI)

Electricity Emergencies

For any electrical interruptions or emergencies you should contact ESB Networks immediately at 1800 372 999 (24 hours).

Electricity Outages

Customers without power can check for updates on when their fault is expected to be repaired at If your fault is not logged on PowerCheck you can report it on ESB Networks website.

Gas Emergencies

If you smell gas you should contact Gas Networks Ireland immediately on 1800 20 50 50 (24 hours).

Customer Service (ROI Residential)

Freephone: 1800 372 372 (8am - 8pm Mon - Sat)
Social Media: FacebookTwitterBoards (8am - 6pm Mon - Fri)
Online Account (billpay): Log in or register to view bills, pay by card, move house, submit meter reading, update direct debit and manage your account.
Online PAYG Top Up (prepay): Log in or register to top up your Smarter PAYG meter

Sales (ROI Residential)

Freephone: 1800 30 50 90 (8am - 8pm Mon - Fri, 9am - 5.30pm Sat)
Online: view our offers online

Home Energy Services (ROI Residential)

Freephone: 1800 372 333 (9am - 6pm Mon - Fri)
Online: visit our online shop to book boiler service, buy Nest, Climote, EV chargers, solar PV and other smart home products.

Postal Address: Electric Ireland, PO Box 841, South City Delivery Office, Cork T12C825
International Contact Number: 00353 1 8529534