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PAYG Customers Customers on standard PAYG electricity meters will need to input a 60-digit code as part of their next top up Learn More >
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Emergencies & Outages (ROI)

Electricity Emergencies

For any electrical interruptions or emergencies you should contact ESB Networks immediately at 1800 372 999 (24 hours).

Electricity Outages

Customers without power can check for updates on when their fault is expected to be repaired at esbpowercheck.ie or on the PowerCheck App for iPhone and Android devices. If your fault is not logged on PowerCheck you can report it on ESB Networks website.

Gas Emergencies

If you smell gas you should contact Gas Networks Ireland immediately on 1850 20 50 50 (24 hours).

Customer Service (ROI Residential)

Phone: 1850 372 372 or 01 852 9534 (8am - 8pm Mon - Sat)
Facebook: @ElectricIreland (8am - 6pm Mon - Fri)
Twitter: @ElectricIreland (8am - 6pm Mon - Fri)
Boards: Electric Ireland on Boards.ie (8am - 6pm Mon - Fri)
Online Account (billpay): Log in or register to view bills, pay by card, move house, submit meter reading, update direct debit and manage your account.
PAYG Top Up (prepay): Log in or register to top up your Smarter PAYG meter

Sales (ROI Residential)

Phone: 1850 30 50 90 (8am - 8pm Mon - Fri, 9am - 5.30pm Sat)
Email: sales@electricireland.ie
Online: view our offers and switch to us online

Home Energy Services (ROI Residential)

Phone: 1850 372 333 (9am - 6pm Mon - Fri)
Email: homeservices@electricireland.ie
Online: visit Electric Ireland Shop to book boiler service, buy Nest, Climote and other smart home products.

Postal Address: Electric Ireland, PO Box 841, South City Delivery Office, Cork T12C825
International Contact Number: 00353 1 8529534