Frequently Asked Questions

1. How can I save on my bill?
2. What is Payment Holiday for Equaliser?
3. Can I choose different Payment Holiday months for my Gas and Electricity bills?
4. Can I contact you to discuss an electricity or gas account which is in the name of my spouse, parent or someone else?
5. Can I make a payment on someone else’s account ?
6. How can I request a copy of my previous electricity or gas bill?
7. When will I receive the €600 government electricity credit?
8. How will the VAT reduction appear on my bill?
9. I received my €200 electricity credit on my online account but it was not on my recent bill and the amount owing on my bill was collected in full via my direct debit?
10. How do I set up or change direct debit bank details (IBAN) online?
11. When will I receive the Public Service Obligation (PSO) Credit?
12. Billing Update
13. What is the Estimated Annual Bill and how is it calculated?
14. How can I pay my Electric Ireland electricity and gas bill?
15. When do I have to pay my Electric Ireland bill?
16. Is there a payments app I can download?
17. I'm struggling to pay my electricity or gas bill, what can I do?
18. Does Electric Ireland owe you money?
19. Where can I find my electricity meter number?
20. What happens if there isn’t enough money in my bank account to pay my bill by direct debit?
21. If I pay through direct debit, when will my direct debit be deducted from my bank account?
22. How do I pay a deposit on my account?
23. How do I adjust an estimated bill?
24. What is my IBAN?
25. How do I set up an Electronic Funds Transfer (EFT) on my bank account to pay my Electric Ireland bill?
26. What is the Low Usage Standing Charge?
27. What is Equaliser?
28. Who can sign up for Equaliser?
29. What are the benefits of Equaliser for me?
30. How will I find out what my monthly Equaliser payment amount is?
31. Is there a discount for Equaliser?
32. Can I choose the date for my monthly Electricity and/or Gas Equaliser direct debit payment?
33. Will my meter be read as before when I’m on Equaliser?
34. How is my monthly Electricity Equaliser and/or Gas Equaliser payment calculated?
35. The equaliser amount on my bill is higher than I expected, what should I do?
36. What happens if I miss a monthly direct debit Equaliser payment?
37. What happens if I opt out of Gas and/or Electricity Equaliser or close my account during the year?
38. Who is eligible for the Free Electricity Allowance?
39. What does the Free Electricity Allowance cover?
40. Who is eligible for the Free Gas Allowance?
41. What is the Energy Engage Code?
42. How much does it cost to disconnect or reconnect electricity at my home?
43. What is the Carbon Tax?
44. What is the PSO levy and how much is it?
45. How do I notify Electric Ireland of a Bereavement?
46. What is the “correction of previous read” line item on the back of my bill?
47. Why is my bill higher/lower than normal?