Billing

Helpful Guides

Understanding your Electricity Bill

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Understanding your Gas Bill

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Payment options - Paying by An Post’s Household Budget Scheme

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Fuel Mix Disclosure

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Frequently Asked Questions

  1. What is the Low User Standing Charge?
  2. How can I pay my electricity and gas bill from Electric Ireland?
  3. Does Electric Ireland owe you money?
  4. Are you having trouble paying your electricity or gas bill?
  5. How is my monthly Gas Equaliser payment calculated?
  6. What happens if I miss a monthly direct debit Gas Equaliser payment?
  7. How much does it cost to disconnect my electricity supply?
  8. Who is eligible for the Free Gas Allowance?
  9. How do I adjust an estimated bill?
  10. What does the Free Electricity Allowance cover?
  11. What is Gas Equaliser?
  12. When do I have to pay my Electric Ireland bill?
  13. What is the Energy Engage Code?
  14. I used to receive free electricity units under the Free Electricity Allowance - will I not receive these anymore?
  15. What is my IBAN/BIC?
  16. Will I get a bill as before?
  17. Who is eligible for the Free Electricity Allowance?
  18. What happens if I opt out of Gas Equaliser or close my account during the year?
  19. Is the Carbon Tax subject to VAT?
  20. What is the Carbon Tax?
  21. Who can sign up for Gas Equaliser?
  22. Can I choose the date for my monthly Gas Equaliser direct debit payment?
  23. Will my meter be read as before when I’m on Gas Equaliser?
  24. Is there a discount for Gas Equaliser?
  25. What happens if the amount on my bill is different from my Gas Equaliser payment?
  26. How will I find out what my monthly Gas Equaliser payment amount is?
  27. Can I pay my Gas Equaliser bill by Standing Order instead of Direct Debit?
  28. Is the PSO levy increasing?
  29. What are the benefits of Gas Equaliser for me?