Billing

Helpful Guides

Understanding your Electricity Bill

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Understanding your Gas Bill

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Payment options - Paying by An Post’s Household Budget Scheme

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Fuel Mix Disclosure

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Frequently Asked Questions

  1. How can I pay my Electric Ireland electricity and gas bill?
  2. When do I have to pay my Electric Ireland bill?
  3. Is there a payments app I can download?
  4. Are you having trouble paying your electricity or gas bill?
  5. Does Electric Ireland owe you money?
  6. Where can I find my electricity meter number?
  7. What happens if there isn’t enough money in my bank account to pay my bill by direct debit?
  8. If I pay through direct debit, when will my direct debit be deducted from my bank account?
  9. How do I pay a deposit on my account?
  10. How do I adjust an estimated bill?
  11. What is my IBAN/BIC?
  12. How do I set up an Electronic Funds Transfer (EFT) on my bank account to pay my Electric Ireland bill?
  13. What is the Low Usage Standing Charge?
  14. What is Equaliser?
  15. Who can sign up for Equaliser?
  16. What are the benefits of Equaliser for me?
  17. How will I find out what my monthly Equaliser payment amount is?
  18. Is there a discount for Equaliser?
  19. Can I choose the date for my monthly Electricity and/or Gas Equaliser direct debit payment?
  20. Will my meter be read as before when I’m on Equaliser?
  21. How is my monthly Electricity Equaliser and/or Gas Equaliser payment calculated?
  22. What happens if the amount on my bill is different from my Equaliser payment?
  23. What happens if I miss a monthly direct debit Equaliser payment?
  24. What happens if I opt out of Gas and/or Electricity Equaliser or close my account during the year?
  25. Who is eligible for the Free Electricity Allowance?
  26. What does the Free Electricity Allowance cover?
  27. Who is eligible for the Free Gas Allowance?
  28. What is the Energy Engage Code?
  29. How much does it cost to disconnect my electricity supply?
  30. What is the Carbon Tax?
  31. What is the PSO levy and how much is it?