What is the Energy Engage Code?

An Energy Engage Code was launched in May 2014.

This is a voluntary code. All Irish energy suppliers have promised to take actions. They want to help customers who are behind on payments or at risk of losing their energy supply.

In this context, Electric Ireland commits to:

• Never disconnect an engaging customer.
• Provide every opportunity to customers to avoid disconnection.
• Find customers who might lose service and urge them to contact us as soon as they can.
• Treat our customers as individuals, recognising that no two customers face the same circumstances.
• Provide different payment options to help customers in arrears. Also, set up realistic payment plans for them.
• Always offer a customer in arrears Pay As You Go (PAYG) as an alternative to disconnection, where a network solution is available.
• Work with customer representatives and support agencies working on behalf of our customers, such as the Money Advice and Budgeting Service (MABS).

If you are having trouble paying your bill please call us on 1800 372 372.