Frequently Asked Questions

1. What is the Smarter Pay As You Go Meter?
2. How does Smarter Pay As You Go work?
3. How can I apply for a Smarter Pay As You Go meter?
4. Why sign up for a Smarter Pay As You Go meter?
5. Am I eligible for a Smarter Pay As You Go Meter?
6. What are the main differences between the Smarter Pay As You Go Meter and existing Lifestyle Meter?
7. Will my ESB Networks Meter continue to be read?
8. What do I do if I move house and still want a Smarter Pay As You Go Meter?
9. How will I know if I'm running low on credit?
10. What is "Emergency Credit"?
11. What if my Emergency Credit runs out?
12. How do I reconnect my supply if I run out of power?
13. Where can I find my Keypad/Card Number?
14. Why do my Smarter Pay As You Go text messages not show all of my information?
15. Why does the information on the In Home Monitor not match that on my On-line Account?
16. What happens if the Communications with my Smarter Pay As You Go meter are temporarily not working?
17. Does the Smarter Pay As You Go Meter need to have a WIFI connection?
18. How do I see my payments on my Smarter Pay As You Go meter?
19. Will I still receive bills if I have a Smarter Pay As You Go Meter?
20. How can I see how much credit is on my Smarter Pay As You Go Meter?
21. How can I see my energy usage on my Smarter Pay As You Go meter?
22. How can I see if my outstanding balance is reducing?
23. Can I get a refund on my Smarter Pay As You Go account?