Frequently Asked Questions

1. How do I reconnect my supply if I run out of power?
2. What happens with my government household benefit allowance while I'm on Smarter Pay As You Go?
3. What happens if I haven’t received or have lost my top up card?
4. Where can I find my Keypad Number?
5. What is Emergency Credit and what happens if it runs out?
6. How is Smarter Pay As You Go different from regular Pay As You Go?
7. Will my meter continue to be read as normal?
8. What happens if the communications with my Smarter Pay As You Go meter are not working?
9. How will I know if I'm running low on credit?
10. Will I still receive bills if I have a Smarter Pay As You Go Meter?
11. How can I see if my outstanding balance is reducing?
12. How can I see how much credit is on my Smarter Pay As You Go Meter?
13. What do I do if I move house and still want a Smarter Pay As You Go Meter?
14. Why does the information on my Payzone account and in my Smarter Pay As You Go text messages not match the information on my In Home Monitor?
15. How can I see my top up history?
16. How can I check my energy usage on my Smarter Pay As You Go meter?
17. When are Credit Friendly hours?