Skip to Content

Help centre

Pay As You Go PAYG & smarter PAYG

What happens when I run out of credit?

Read more
Pay As You Go Smart prepay

How do I check my balance and how do I know when to top-up?

Read more
Pay As You Go PAYG & smarter PAYG

What happens if I haven’t received or have lost my electricity top up card?

Read more
Pay As You Go PAYG & smarter PAYG

Your In Home Monitor (IHM)

Read more
Pay As You Go PAYG & smarter PAYG

How can I check my energy usage on my Smarter Pay As You Go meter?

Read more
Pay As You Go PAYG & smarter PAYG

How can I see how much credit is on my Smarter Pay As You Go Meter?

Read more
Pay As You Go PAYG & smarter PAYG

What do I do if I move into a house with a Pay As You Go meter already installed?

Read more
Pay As You Go PAYG & smarter PAYG

What is “Emergency Credit” & what if it runs out?

Read more
Pay As You Go PAYG & smarter PAYG

Why have I not received a top up code after topping up my electricity PAYG meter?

Read more