Help & Support

When will I receive the government electricity credit?

Electric Ireland will be automatically applying the Government €200 (including VAT) electricity credit to customers’ accounts on the 4th of April and will appear on your next bill. There is no action required from the customer as the credit will be automatically applied.

1. Are Electric Ireland gas accounts eligible for the Government Electricity credit?

The Government has stated that the credit is a €176.22 (excluding VAT) credit on your electricity account only. If you have a gas only account with Electric Ireland, you will not be eligible for the Government Electricity Credit.

2. How can I claim the Government electricity credit?

The Government Electricity Credit was automatically applied to all electricity customer accounts and no action will be required from the customer.

The instructions on how to apply the credit on the Pay As You Go Standard Meters can be found below.

3. Why are Electric Ireland supplying a €172.66 (excluding VAT) electricity credit to all households after increasing their prices?

The €176.22 (excluding VAT) electricity credit is funded by the Government and applies to all domestic electricity customer accounts.

4. What date will the Government Electricity Credit be applied to my Electric Ireland electricity account?

Electric Ireland automatically applied the Government electricity credit to customers’ accounts on the 4th of April and it will appear on your next bill if it has not yet. There is no action required from the customer as the credit was automatically applied.

For PAYG customers with standard meters the application of the Government Electricity Credit will follow a different process. Further details can be found below. Please be assured credits became available on PAYG meters on the 4th of April onwards.

Due to the Government reducing the rate of VAT on gas and electricity from the 1st of May, customers will receive a varying rate of government electricity credit depending on when their bill is issued:

Customers who:

Billed before the 1st of May will receive 13.5% VAT + 176.22 = €200
Billed on or after the 1st of May will receive 9% VAT + 176.22 = €192.08

5. Can I receive the Government electricity credit in cash or a refund from my supplier?

Electric Ireland applied the €176.22(excluding VAT) electricity credit to your electricity account on behalf of the Government. The Commission for Regulation of Utilities (CRU) have advised that the credit is for use against electricity consumption and is not refundable.

The credit will remain on your electricity account and will be offset against future electricity bills. Should you require any further information please visit the CRU website.

6. How will I know that I have received the Government Electricity Credit on my Electric Ireland account?

Electric Ireland automatically applied the Government €176.22 (excluding VAT) electricity credit to customers’ accounts on the 4th of April and will appear on your next bill if it has not yet. There is no action required from the customer. The credit will be displayed on the back of your bill as follows.

Customers who:

Billed before the 1st of May will receive 13.5% VAT + 176.22 = €200
Billed on or after the 1st of May will receive 9% VAT + 176.22 = €192.08

7. I received my bill before the credit effective date of April 4th, will the Government electricity credit be applied to this bill?

No, if you received your bill before the effective date of April 4th, the credit will not be reflected on this bill. The credit will be applied to your electricity account on the 4th of April and will be reflected on your next bill in line with the Government VAT reduction. See question 4.

Customers who:

Billed before the 1st of May will receive 13.5% VAT + 176.22 = €200
Billed on or after the 1st of May will receive 9% VAT + 176.22 = €192.08

8. I just switched my electricity account to Electric Ireland, am I eligible for the Government electricity credit?

If you were a registered customer with Electric Ireland on the 29th of March, you will receive the €176.22 (excluding VAT) Government electricity credit on your next bill. Please bear in mind if you have recently switched to us this process can take up to 20 working days and this needs to have completed fully for you to receive the credit from us. Rest assured if you had not fully completed your switch to us on March 29th your previous provider is responsible for issuing the credit to your previous account and you should contact them directly.

9. I just requested to move my electricity account from Electric Ireland to a new provider, am I eligible for the Government electricity credit?

If you were a registered customer with Electric Ireland on the 29th of March, you will receive the Government electricity credit on your final bill. Please bear in mind if you have recently requested to leave us this process can take up to 20 working days and your registered supplier on 29th March will apply the credit. Rest assured if you have not fully completed your move from us on March 29th, we will be responsible for issuing the credit to your final bill.

10. How will the reduction in the rate of VAT on electricity & gas bills affect my government electricity credit?

As stated by the Government, VAT on electricity and gas bills will be charged at 9% instead of 13.5% effective from the 1st of May to the 31st of October 2022 to combat the rising cost of living in Ireland.

In line with Ireland’s VAT legislation, the rate of VAT that will be visible on your energy bill is the rate that was active on the bills issued date regardless of when consumption occurred.

This reduction in VAT was brought in to reduce your overall bill amount from May to October.

Unfortunately, due to The Governments implementation date, in addition to reducing overall bill amount, the reduction will also affect the VAT element of the government credit for any customer who receives their bill on or after 1 May. See table below.

Billed before the 1st of May will receive 13.5% VAT + 176.22 = €200
Billed on or after the 1st of May will receive 9% VAT + 176.22 = €192.08

11. I have a Pay As You Go meter, how do I get the Government Electricity Credit?

Smarter Pay As You Go Meters

The Government electricity credit of €200 (including VAT) will be automatically credited to your Smarter PAYG meter on April 4th.

Standard Pay As You Go Meters

I did not top up my PAYG meter on the 5th of April, can I still claim my credit?

You can still claim your Government Electricity credit, but the redemption process may vary. The €200 (including VAT) Government electricity credit will be issued for your prepay meter across 2 or more €10 top ups (Due to technical limits of standard PAYG meters). From this, you will receive a top-up code per transaction. You can then enter the top-up code to apply the credit to your PAYG meter.

The date(s) you buy a top-up will determine the amount of the Government Electricity Credit that will be available for you to collect on that date.

Please see below to clarify which process applies to you, please note all 3 scenarios result in customer claiming the full €200 (including VAT) credit:

Scenario 1

Tuesday 5th April


You buy a PAYG top-up on 3 consecutive days from Tuesday 5th April:

  1. Buy €10 top-up on 5th, you will get €100 credit (€10 + €90 Gov Elec Cr)
  2. Buy €10 top-up on 6th, you will get €100 credit (€10 + €90 Gov Elec Cr)
  3. Buy €10 top-up on 7th, you will get €30 credit (€10 + €20 Gov Elec Cr)
After your 3rd top-up on the 7th, you will have received the full Government Credit of €200 (including VAT) plus your €30 purchased credit.

Scenario 2

Wednesday 6th April


You wait until Wednesday 6th April to buy a PAYG top-up:

  1. Buy €10 top-up on 6th, you will get €175.50 credit (€10 + €165.50 Gov Elec Cr).
  2. When you buy a €10 top-up after 6th April, you will get €44.50 (€10 + €34.50 Gov Elec Cr).
  3. After your 2nd top-up from the 6th of April, you will have received the full Government Credit of €200 (including VAT) plus your €20 purchased credit.

Scenario 3

Thursday 7th of April onwards


You wait until Thursday 7th April or a later date to buy a PAYG top-up:

  1. Buy €10 top-up, you will get €175.50 credit (€10 + €165.50 Gov Elec Cr).
  2. When you buy your next €10 top-up at least 24 hours after first top up, you will get €44.50 (€10 + €34.50 Gov Elec Cr).
  3. After buying two €10 top-ups on or after the 7th of April you will have received the full Government Credit of €200 (including VAT) plus your €20 purchased credit.



12. I am a Smarter PAYG customer how will I know the credit has been applied to my meter/how can I check?

You can see your credit balance in three different ways:

  • On the front screen of your In-Home Monitor
  • By texting “EI balance” to 53314
  • On the front screen of your Smarter Pay As You Go meter (next to your fuse board)
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