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What happens if the Communications with my Smarter Pay As You Go meter are temporarily not working?

If you make a payment and, in the unlikely event that the communications are not working, your payment will not be automatically sent to the meter. You will manually have to enter the top ups until the comm’s returns to the meter.

If you need to enter your payment immediately, you can enter the Payment Code (top up code) through the account screen on your In Home Monitor if there are batteries in it, or by pressing “A” and then “B” on the Smarter Pay As You Go Meter.

To enter a payment code through the In Home Monitor (IHM):

Menu > Account > Electricity > Account Screen

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