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What happens if the communications with my Smarter Pay As You Go meter are not working?

Your Smarter Pay As You Go meter communicates using your mobile network and from time to time this can fail.

This failure is due to a weakening of the mobile network in your area and is unfortunately out of our control.

The impact on you is:-

You will have to key in top up codes manually on your In Home Monitor or on your Smarter Pay As You Go meter (beside the fuse board).

To top up manually you can:

  1. Enter the 16 digit top up code through the account screen on your In Home Monitor

  2. To enter a payment code through the In Home Monitor:
    Menu > Account > Electricity > Account Screen

    or

  3. Press ‘A’ and then ‘B’ on the Smarter Pay As You Go meter and then enter the 16 digit top up code

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