Help & Support

When will I receive the €450 government electricity credit?

On October 10th, 2023, the Government announced that electricity credits for households totalling €450 (€412.86 + €37.14 VAT) will be available in three instalments of €150 (€137.62 + €12.38 VAT). The Government Electricity Credit will be automatically available to residential electricity customer accounts and no action will be required from the customer.

  1. The first credit instalment of €150 (€137.62 + €12.38 VAT) will start to be available from December 1, 2023. Some households may not be able to view this credit on your bill until December or January depending on when you are due to bill.
  2. The second credit instalment of €150 (€137.62 + €12.38 VAT) will start to be available from January 1, 2024. Some households may not be able to view this credit on your bill until February or March depending on when you are due to bill.
  3. The third credit instalment of €150 (€137.62 + €12.38 VAT) will start to be available from March 1, 2024. Some households may not be able to view this credit on your bill until April or May depending on when you are due to bill.

For PAYG customers the application of the Government Electricity Credit will follow a different process.

Smarter Pay as You Go Meters

The Government has stated that the credit will be a €450 (inc. VAT) and will be available in three instalments of €150 (Inc. VAT).

  • The first credit instalment of €150 will be automatically applied to your Smarter PAYG meter from December 1, 2023.
  • The second credit instalment of €150 will be automatically applied to your Smarter PAYG meter from January 1, 2024.
  • The third credit instalment of €150 will be automatically applied to your Smarter PAYG meter from March 1, 2024.

Standard Pay As You Go meters

The Government has stated that the credit will be a €450 (inc. VAT) and will be available in three instalments of €150 (Inc. VAT)

  • The first credit instalment of €150 will be available from December 1, 2023.
  • The second credit instalment of €150 will be available to customers from January 1, 2024.
  • The third credit instalment of €150 will be available from March 1, 2024.

Our standard PAYG meters have limitations that do not allow us to apply the credit automatically.

The steps required to avail of the electricity credit are outlined below. There is no expiry date on the vend codes, so you can vend when it suits you to collect the credit.

Topping up is easy and there are multiple flexible ways to Top Up your PAYG meter.

1. Buy a €10 electricity top up. This purchase will provide you with a vend code.
2. Go to your PAYG meter and input your vend code, this code will add €150 government credit and your €10 top up to your account. (Total €160)

As of the time of this update (25th October 2023), we await further Government updates regarding any credit exemptions, specifically regarding households with low electricity usage or vacant premises. Further updates will follow.

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