Key Performance Indicators

Hello from all of us at Electric Ireland

Electric Ireland have been asked by The Commission for Regulation of Utilities (CRU) to step in and take over your electricity supply from June 8. This is due to your energy supplier Iberdrola exiting the energy market.

What do you need to do?

If you’re an Iberdrola customer, you don’t need to do anything right now. We’ll switch over your account to Electric Ireland and your electricity supply will remain uninterrupted. While you are with Electric Ireland you will receive the lowest standard unit rate in the market with our Standard Residential tariff. You can view the terms and conditions here.

What happens next for Iberdrola customers?

Iberdrola customers can enjoy Ireland’s lowest standard unit rate now that you’re with Electric Ireland. Up until September 1st, you can choose to remain an Electric Ireland customer and opt for one of our great value price plans including our €175 welcome bonus or our 30% discount on units rate offer by signing up online or by speaking to one of our sales agents on 1800 30 50 90.

FAQs

Why are Iberdrola customers moving to Electric Ireland?

If an energy supplier unexpectedly exits the market, the CRU has the power to take actions to ensure affected customers are guaranteed continuity of supply and their rights are fully protected. This is done through what is called a Supplier of Last Resort (SoLR) process. In this instance, the CRU has appointed Electric Ireland as the SoLR for Iberdrola electricity customers.

What happens to Iberdrola customers now?

Iberdrola electricity customers will be switched to Electric Ireland. During this switch, your energy supply will not be interrupted, and Electric Ireland will engage with all Iberdrola customers about their new tariff and provide information on what the next steps are.

Customers will remain with Electric Ireland up until September 1 as determined by the CRU. After September 1 you can switch supplier or stay with Electric Ireland. Electric Ireland will write to you over the next few days clearly highlighting these options and providing information to help you chose the best price plan for you.

Iberdrola also look after my Gas supply. Will Electric Ireland also supply my gas?

Bord Gáis have been appointed by the CRU as the Supplier of Last Resort for your Gas supply. They will be in contact with you separately.

Will I be on the same rates with Electric Ireland that I was on with Iberdrola?

While you are with Electric Ireland, you will receive the lowest stand unit rate in the market with our Standard Residential tariff. Up until September 1st, you can choose to remain an Electric Ireland customer and opt for one of our great value price plans including our €175 welcome bonus or our 30% discount on units rate offer by signing up online or by speaking to one of our sales agents on 1800 30 50 90.

You are of course free to switch to a supplier of your choosing after September 1st.

What happens to the credit on my Iberdrola electricity account?

Any credit/debit that you have on your Iberdrola electricity account will be addressed by Iberdrola and not by Electric Ireland.

What happens to the €200 Government Credit?

Any credit/debit that you have on your Iberdrola electricity account will be addressed by Iberdrola and not by Electric Ireland.

Does Electric Ireland provide a monthly billing option?

Electric Ireland customers who have a smart meter installed and are signed up to one of our Home Electric+ plans can choose monthly billing.

Does Electric Ireland provide online billing?

Yes, Electric Ireland provides online billing to both residential and business customers. You will need your account number and MPRN to register. Your MPRN is available on your previous energy bills and your new account number will be issued to you in due course after the switch to Electric Ireland is complete.

What happens if I have a smart meter?

Electric Ireland has a number of Home Electric+ plans for smart meter customers.

I am a priority customer at Iberdrola/ I am a vulnerable customer at Iberdrola. How does this switch impact me?

Electric Ireland has a range of supports available to protect vulnerable customers. Find out more about registering with Electric Ireland’s Special Services or Priority Services.

Why did I receive two welcome packs?

You may receive two welcome packs if you sign up to one of our price plans. One welcome pack will outline the standard variable rate you were transferred onto when your account moved over to Electric Ireland. If you sign up to a price plan, you will also receive a welcome pack for your new price plan outlining your new unit rate.