Electric Ireland Winter Credit

As part of our Electricity Support Package, Electric Ireland is giving every current Residential electricity customer a €50 (€45.87 + €4.13 VAT) (€45.87 + €4.13 VAT) Winter Credit on their bill. This credit applies to both PAYG customers and credit meter customers who are customers on 20 December 2022.

PAYG customers will see this credit applied to their account before 24 December 2022, and Credit Meter customers will see this credit applied to next Bill after 3 January 2023.

Frequently Asked Questions

1. How can I claim the Electric Ireland Winter Credit?

The Electric Ireland Winter Credit automatically available to all residential electricity customer accounts from 3 January 2023 and no action will be required from the customer. 

For PAYG customers the application of the Electric Ireland Winter Credit will follow a different process. This credit will be applied before 24 December 2022.  

2. What date will the Electric Ireland Winter Credit be applied to my electricity account? 

For credit meter customers, the €50 (€45.87 + €4.13 VAT) Winter Credit will be available from 3 January 2023. Some households may not be able to view this credit on your bill until February or March depending on when you are due to bill. However, you can view the credit on your online account from 2 January 2023. 

For PAYG customers, the €50 (€45.87 + €4.13 VAT) Winter Credit will be applied to their accounts before 24 December 2022. PAYG customers will need to follow the below steps to activate their credit (See PAYG Customers FAQs below).

3. How will I know if I have received the Electric Ireland Winter Credit on my electricity account? 

The Electric Ireland Winter Credit of €50 (€45.87 + €4.13 VAT) will be applied to your online account on 2 January 2023.

Depending on when you are due to bill, the credit will be displayed on the back of your bill as Electric Ireland Credit. 

4. I have just received my bill before the credit instalment date of 3 January 2023, will the €50 (€45.87 + €4.13 VAT) Winter Credit be available on this Bill?

No, the Electric Ireland Winter credit of €50 (€45.87 + €4.13 VAT) will be on your online account from 2 January 2023. If your bill issue date is prior to the credit instalment date, the credit will be applied to your electricity account, but it will not be reflected on your bill until the next bill issues.

5. I just switched my electricity account to/from Electric Ireland, am I eligible for the Winter Credit?

If you are a registered customer with Electric Ireland on December 20, 2022, you will receive the Electric Ireland Winter credit instalment of €50 (€45.87 + €4.13 VAT) on your next bill.

6. Can the credit be used towards an energy saving product sold by Electric Ireland? 

No, the credit will be directly applied to your electricity account.

7. Can the credit be transferred to a friend of family members account?

No, the credit cannot be transferred to a friend or family’s account, it is only applicable to the electricity account holder.

8. Can I get the credit for my holiday home? 

The Government Electricity credit is available to every domestic electricity accounts. This means that if you have multiple homes in Ireland with a domestic electricity account you get the credit for each account.

9. Will Electric Ireland gas accounts be eligible for the Electric Ireland Winter Credit?

No, only Electric Ireland electricity customer on 20 December 2022, will be eligible for the Electric Ireland Winter Credit. 

PAYG Customers Frequently Asked Questions

1. I have a Pay as You Go meter, how do I get the Government Electricity Credit?

The Electric Ireland Winter Credit will be applied before 24 December 2022. For Customers with a Smarter PAYG meter this credit will be applied automatically.
 
Our standard PAYG meters have limitations that do not allow us to apply the credit automatically.

Both the Electric Ireland credit of €50 and the second Government Electricity Credit instalment of €200* will also be available to prepay customers by January 1, 2023.  Our prepay customers will need to buy a €10 top-up on 2 separate dates to receive the full credit amount. There is no expiry on the credit, so you can vend when it suits you to collect the credit.  

1. Buy a €10 electricity top up. This purchase will provide you with a vend code. 
2. Go to your PAYG meter and input your vend code, this code will add €165.50 of the total €200 government credit and your €10 top up to your account. (Total €175.50). 
3. Wait at least one day (full 24 hours) before repeating step 1 and step 2. Your second code will provide you with the balance of the Government credit €34.50, the Electric Ireland winter credit of €50.00 and your €10 top up. (Total €94.50).
4. The total credit that will be available to your meter will be the Government credit, the Electric Ireland winter credit and your two €10 top-ups. 

2. I am a Smarter PAYG customer how will I know the credit has been available to my meter/how can I check?

You can see your credit balance in three ways:

• On the front screen of your In-Home Monitor.
• By texting “EI balance” to 53314.
• On the front screen of your Smarter Pay as You Go meter (next to your fuse board).

3. Will a portion of the Electric Ireland Winter Credit €600 (Including VAT) go towards the debt payment on my PAYG meter? (Standard and Smarter)

No, the full credit value will be applied to your electricity consumption charges only.

4. Standard PAYG – I have topped up in my local Payzone and I have lost the receipt with my top up code including The Government Electricity Credit and Electric Ireland Winter Credit, what do I do?

Lost top up codes can be reissued by contacting Electric Ireland Customer Service.

If you have topped up using the app, online or SMS your top up code will still be visible to you.

Topping up is easy and there are multiple flexible ways to Top Up which don’t include paper receipts.

19/12/2022

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