At Electric Ireland we are aware that some of our customers may experience financial difficulties and uncertainty, and we have some supports in place to assist customers in such circumstances.
Since December 2020, Electric Ireland has committed €8 million in funds to help customers experiencing difficulty paying energy bills. The fund will operate to ensure customers who need assistance in paying bills are supported. Access to the fund is administered on our behalf by our partners SVP (Society of St Vincent de Paul) and MABS (Money Advice and Budgeting Service) in the form of energy credits.
- The Electric Ireland Hardship Fund is now €5 million following the €2million increase announced today, 19th December 2022.
- June 2022- Electric Ireland announced a €3 Million Hardship Fund.
- March 2021 - Electric Ireland provided a €2 Million Fund due to the impact of the Covid-19 pandemic and increased energy costs.
- December 2020 - Electric Ireland gave €1 Million to 10,000 registered vulnerable customers.
- December 2022 - Electric Ireland has donated €200,000 to the Society of St. Vincent de Paul (SVP).
- The rules of the fund are as follows:
- Customers must be with Electric Ireland for at least 12 months
- Accounts must be live
- Any credits (when applied) to the account may only be used against energy usage
- No cash refunds offered
- Duplicate applications will not be considered (one application per contract account permitted)
Customers who are experiencing financial difficulty or having trouble paying their energy bills are asked to please call our team on 1800 50 40 21. Alternatively customers can either call MABs or contact their local SVP office.