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Help centre

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Pay As You Go Smarter Pay As You Go

What happens if I haven’t received or have lost my electricity top up card?

Pay As You Go Smarter Pay As You Go

How can I see how much credit is on my Smarter Pay As You Go Meter?

Pay As You Go Smarter Pay As You Go

How can I check my energy usage on my Smarter Pay As You Go meter?

Heat pumps & efficiency Energy efficiency

What you need to know about wall insulation

Moving home & switching Switching

Switching to us is easy

Pay As You Go Smarter Pay As You Go

Your In Home Monitor (IHM)

Outages & safety Safety

When should I disconnect my electricity supply?

Pay As You Go Pay As You Go

What do I do if I move into a house with a Pay As You Go meter already installed?

Pay As You Go Pay As You Go

What is “Emergency Credit” & what if it runs out?

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Billing & Payments

Go to our Billing & Payments Help Centre where you can read more and find the answers to your questions.

Smart Meters

Have you got a Smart Meter? Then this is the right place for you. Go to our Smart Meter Help Centre section.

Moving Home

Are you moving in or out of a new home? Then it's time to get your electricity and gas account sorted.