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Help centre

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Pay As You Go Smart prepay

What should I do if I lose my Prepay top up card and need a new one?

Pay As You Go PAYG & smarter PAYG

What happens when I run out of credit?

Pay As You Go Smart prepay

How do I check my balance and how do I know when to top-up?

Pay As You Go PAYG & smarter PAYG

What happens if I haven’t received or have lost my electricity top up card?

Outages & safety Safety

When should I disconnect my electricity supply?

Pay As You Go PAYG & smarter PAYG

How can I see how much credit is on my Smarter Pay As You Go Meter?

Moving Home & Switching Switching

Switching to us is easy

Pay As You Go PAYG & smarter PAYG

How can I check my energy usage on my Smarter Pay As You Go meter?

Heat pumps & efficiency Energy efficiency

What you need to know about wall insulation

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Billing & Payments

Go to our Billing & Payments Help Centre where you can read more and find the answers to your questions.

Smart Meters

Have you got a Smart Meter? Then this is the right place for you. Go to our Smart Meter Help Centre section.

Moving Home

Are you moving in or out of a new home? Then it's time to get your electricity and gas account sorted.