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Help centre

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Bills & Payments Understand my bill

Estimated annual bill

Meters & usage Standard Meters

What is your meter reading policy?

Outages & safety Safety

Guide to gas safety in your home

Moving Home & Switching Moving Home

Guide for Landlords and Letting agents on moving in and moving out

Pay As You Go PAYG & smarter PAYG

Why is my top up now app not working?

Moving Home & Switching Switching

Can I still switch online to Electric Ireland if I am in receipt of Free Gas Allowance or Free Electricity Allowance?

Bills & Payments Pay my bill

How do I set up or change direct debit bank details (IBAN) online?

Pay As You Go PAYG & smarter PAYG

Will I still get bills if I have a Pay As You Go meter?

Meters & usage Smart Meters

What happens after my smart meter is installed?

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Billing & Payments

Go to our Billing & Payments Help Centre where you can read more and find the answers to your questions.

Smart Meters

Have you got a Smart Meter? Then this is the right place for you. Go to our Smart Meter Help Centre section.

Moving Home

Are you moving in or out of a new home? Then it's time to get your electricity and gas account sorted.