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Help centre

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Billing & Payments Help With My Bills

What is the “correction of previous read” line item on the back of my bill?

Meters & Smart Meters Standard Meters

There is a reconnection/disconnection fee on my bill - what does this mean?

Pay As You Go Pay As You Go

If I have Pay As You Go Gas with Electric Ireland, can I bring my electricity over also and get a discount?

Pay As You Go Pay As You Go

Using a Pay As You Go Electricity meter

Move Home, Close & Join Switching Provider

What happens if a debt flag is raised on my account?

Safety & Emergencies Safety Guides

Gas safety - when should I turn off my gas supply?

Billing & Payments Help With My Bills

I'm struggling to pay my electricity or gas bill, what can I do?

Billing & Payments Payments

How is my monthly Electricity Equaliser and/or Gas Equaliser payment calculated?

Meters & Smart Meters Standard Meters

What is your meter reading policy?

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Billing & Payments

Go to our Billing & Payments Help Centre where you can read more and find the answers to your questions.

Smart Meters

Have you got a Smart Meter? Then this is the right place for you. Go to our Smart Meter Help Centre section.

Moving Home

Are you moving in or out of a new home? Then it's time to get your electricity and gas account sorted.