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Help centre

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Pay As You Go PAYG & smarter PAYG

How can I see if my outstanding balance is reducing?

Bills & Payments Understand my bill

What is the “correction of previous read” line item on the back of my bill?

Pay As You Go PAYG & smarter PAYG

Using a Pay As You Go Electricity meter

Meters & usage Smart Meters

How do I read my smart meter display?

Pay As You Go PAYG & smarter PAYG

If I have Pay As You Go Gas with Electric Ireland, can I bring my electricity over also and get a discount?

Outages & safety Safety

Gas safety - when should I turn off my gas supply?

Bills & Payments Additional support

I'm struggling to pay my electricity or gas bill, what can I do?

Moving Home & Switching Switching

What happens if a debt flag is raised on my account?

Account & Mobile App Manage my online account

When should I submit a gas meter reading?

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Billing & Payments

Go to our Billing & Payments Help Centre where you can read more and find the answers to your questions.

Smart Meters

Have you got a Smart Meter? Then this is the right place for you. Go to our Smart Meter Help Centre section.

Moving Home

Are you moving in or out of a new home? Then it's time to get your electricity and gas account sorted.