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Help centre

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Outages & safety Safety

How do I know if the gas supply is on or off?

Pay As You Go PAYG & smarter PAYG

Is the price of electricity more expensive with a Pay As You Go meter?

Bills & Payments Help with my bills

Where can I find my electricity meter number?

Meters & usage Smart Meters

Is my meter data safe?

Pay As You Go PAYG & smarter PAYG

What do I do if I move house and still want a Smarter Pay As You Go Meter?

Pay As You Go PAYG & smarter PAYG

How do I reconnect my Smarter PAYG supply if I run out of power?

Pay As You Go PAYG & smarter PAYG

How will I know if I’m running low on credit?

Pay As You Go PAYG & smarter PAYG

Top Up options for Smarter Pay As You Go

Pay As You Go PAYG & smarter PAYG

I have arrears on my gas bill - can I pay these with a Pay As You Go gas meter?

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Billing & Payments

Go to our Billing & Payments Help Centre where you can read more and find the answers to your questions.

Smart Meters

Have you got a Smart Meter? Then this is the right place for you. Go to our Smart Meter Help Centre section.

Moving Home

Are you moving in or out of a new home? Then it's time to get your electricity and gas account sorted.