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Help centre

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Bills & Payments Help with my bills

Where can I find my electricity meter number?

Pay As You Go Smarter Pay As You Go

How do I reconnect my Smarter PAYG supply if I run out of power?

Meters & usage Smart Meters

Is my meter data safe?

Pay As You Go Pay As You Go

How will I know if I’m running low on credit?

Pay As You Go Pay As You Go

Where can I find my Keypad Number?

Pay As You Go Pay As You Go

What should I do if my PAYG Gas card fails or is not accepted?

Pay As You Go Pay As You Go

I have arrears on my gas bill - can I pay these with a Pay As You Go gas meter?

Pay As You Go Smarter Pay As You Go

Top Up options for Smarter Pay As You Go

Pay As You Go Pay As You Go

How can I keep track of my spending with Pay As You Go (PAYG)?

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Billing & Payments

Go to our Billing & Payments Help Centre where you can read more and find the answers to your questions.

Smart Meters

Have you got a Smart Meter? Then this is the right place for you. Go to our Smart Meter Help Centre section.

Moving Home

Are you moving in or out of a new home? Then it's time to get your electricity and gas account sorted.