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Help centre

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Meters & Smart Meters Smart Prepay

What happens when I run out of credit?

Meters & Smart Meters Smart Prepay

How do I check my balance and how do I know when to top-up?

Pay As You Go Smarter Pay As You Go

What happens if I haven’t received or have lost my electricity top up card?

Pay As You Go Smarter Pay As You Go

How can I see how much credit is on my Smarter Pay As You Go Meter?

Pay As You Go Smarter Pay As You Go

How can I check my energy usage on my Smarter Pay As You Go meter?

Move Home, Close & Join Switching Provider

Switching to us is easy

Safety & Emergencies Energy Efficiency

What you need to know about wall insulation

Pay As You Go Smarter Pay As You Go

Your In Home Monitor (IHM)

Safety & Emergencies Emergencies

When should I disconnect my electricity supply?

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Billing & Payments

Go to our Billing & Payments Help Centre where you can read more and find the answers to your questions.

Smart Meters

Have you got a Smart Meter? Then this is the right place for you. Go to our Smart Meter Help Centre section.

Moving Home

Are you moving in or out of a new home? Then it's time to get your electricity and gas account sorted.