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Help centre

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Billing & Payments Online Billing

I forgot my password. How do I reset it?

Billing & Payments Payments

I received my €200 electricity credit on my online account but it was not on my recent bill and the amount owing on my bill was collected in full via my direct debit?

Billing & Payments Help With My Bills

How can I request a copy of my previous electricity or gas bill?

Pay As You Go Pay As You Go

How do I get a refund of my credit if I close my Electric Ireland Pay As You Go account?

Safety & Emergencies Energy Efficiency

Can I still receive a grant from the SEAI if I claim the Energy Efficiency Incentive from Electric Ireland?

Pay As You Go Pay As You Go

Emergency credit - What happens if my credit is low and I can’t get to a Payzone outlet?

Billing & Payments Help With My Bills

How much does it cost to disconnect or reconnect electricity at my home?

Billing & Payments Help With My Bills

How can I pay my Electric Ireland electricity and gas bill?

Pay As You Go Pay As You Go

How do I top up my Pay As You Go electricity meter?

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Billing & Payments

Go to our Billing & Payments Help Centre where you can read more and find the answers to your questions.

Smart Meters

Have you got a Smart Meter? Then this is the right place for you. Go to our Smart Meter Help Centre section.

Moving Home

Are you moving in or out of a new home? Then it's time to get your electricity and gas account sorted.