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Help centre

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Bills & Payments Pay my bill

What happens if there isn’t enough money in my bank account to pay my bill by direct debit?

Pay As You Go PAYG & smarter PAYG

Pay As You Go Gas

Bills & Payments Help with my bills

What is Equaliser?

Pay As You Go PAYG & smarter PAYG

How does my Pay as You Go top up work?

Pay As You Go PAYG & smarter PAYG

Why does the information in my Payzone account, and Smarter Pay As You Go texts not match my In Home Monitor?

Moving Home & Switching Switching

What is a debt flag?

Pay As You Go PAYG & smarter PAYG

Can I see how much gas I have used?

Outages & safety Safety

Electrical safety around the home

Account & Mobile App Manage my online account

How will my bill be sent after I register for an online account?

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Billing & Payments

Go to our Billing & Payments Help Centre where you can read more and find the answers to your questions.

Smart Meters

Have you got a Smart Meter? Then this is the right place for you. Go to our Smart Meter Help Centre section.

Moving Home

Are you moving in or out of a new home? Then it's time to get your electricity and gas account sorted.