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Help centre

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Billing & Payments Payments

When will I receive the €250 government electricity credit?

Billing & Payments Online Billing

How will I receive my Electric Ireland bill after I've signed up?

Pay As You Go Pay As You Go

Do I receive invoices if I have a Pay As You Go electricity meter?

Billing & Payments Online Billing

Where can I find my price plan name?

Move Home, Close & Join Moving Home

How do I get my gas supply connected?

Billing & Payments Payments

What is the Low Usage Standing Charge?

Billing & Payments Payments

Who is eligible for the Free Electricity Allowance?

Move Home, Close & Join Switching Provider

What is my GPRN and where can I find my GPRN?

Safety & Emergencies Energy Efficiency

How long does it take to use one unit of gas?

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Billing & Payments

Go to our Billing & Payments Help Centre where you can read more and find the answers to your questions.

Smart Meters

Have you got a Smart Meter? Then this is the right place for you. Go to our Smart Meter Help Centre section.

Moving Home

Are you moving in or out of a new home? Then it's time to get your electricity and gas account sorted.