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Help centre

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Safety & Emergencies Energy Efficiency

What are the little changes I can do to make my home more energy efficient?

Billing & Payments Payments

What happens if I miss a monthly direct debit Equaliser payment?

Move Home, Close & Join Moving Home

I have moved into a new home, where will I find my new MPRN?

Billing & Payments Help With My Bills

What does the Free Electricity Allowance cover?

Billing & Payments Payments

Who is eligible for the Free Gas Allowance?

Safety & Emergencies Safety Guides

How do I turn on my gas supply?

Safety & Emergencies Safety Guides

Your guide to Carbon Monoxide Poisoning

Billing & Payments Payments

What is the PSO levy and how much is it?

Pay As You Go Pay As You Go

How much does it cost to get a Pay As You Go gas meter installed?

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Billing & Payments

Go to our Billing & Payments Help Centre where you can read more and find the answers to your questions.

Smart Meters

Have you got a Smart Meter? Then this is the right place for you. Go to our Smart Meter Help Centre section.

Moving Home

Are you moving in or out of a new home? Then it's time to get your electricity and gas account sorted.