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Help centre

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Billing & Payments Understanding Bills

What is the estimated annual bill and how is it calculated?

Safety & Emergencies Energy Efficiency

Heating controls

Billing & Payments Online Billing

Are my credit/debit card details secure?

Meters & Smart Meters Standard Meters

When should I submit an electricity meter reading?

Safety & Emergencies Energy Efficiency

Heat Pump Systems

Safety & Emergencies Safety Guides

A guide to child safety around electrical appliances

Billing & Payments Online Billing

I forgot my password. How do I reset it?

Billing & Payments Help With My Bills

How can I request a copy of my previous electricity or gas bill?

Pay As You Go Pay As You Go

How do I get a refund of my credit if I close my Electric Ireland Pay As You Go account?

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Billing & Payments

Go to our Billing & Payments Help Centre where you can read more and find the answers to your questions.

Smart Meters

Have you got a Smart Meter? Then this is the right place for you. Go to our Smart Meter Help Centre section.

Moving Home

Are you moving in or out of a new home? Then it's time to get your electricity and gas account sorted.