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Help centre

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Billing & Payments Help With My Bills

What is the Carbon Tax?

Billing & Payments Understanding Bills

What is the estimated annual bill and how is it calculated?

Safety & Emergencies Energy Efficiency

Heating controls

Billing & Payments Online Billing

Are my credit/debit card details secure?

Meters & Smart Meters Standard Meters

When should I submit an electricity meter reading?

Safety & Emergencies Energy Efficiency

Heat Pump Systems

Safety & Emergencies Safety Guides

A guide to child safety around electrical appliances

Billing & Payments Online Billing

I forgot my password. How do I reset it?

Billing & Payments Payments

I received my €200 electricity credit on my online account but it was not on my recent bill and the amount owing on my bill was collected in full via my direct debit?

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Billing & Payments

Go to our Billing & Payments Help Centre where you can read more and find the answers to your questions.

Smart Meters

Have you got a Smart Meter? Then this is the right place for you. Go to our Smart Meter Help Centre section.

Moving Home

Are you moving in or out of a new home? Then it's time to get your electricity and gas account sorted.