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Help centre

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Pay As You Go PAYG & smarter PAYG

What should I do if I move house and still want to be on Pay As You Go electricity or gas?

Account & Mobile App Manage my online account

Can I register more than one email address for my online account?

Outages & safety Safety

Electric Ireland safety policy

Moving Home & Switching Switching

How long has the debt flagging process been in effect?

Outages & safety Safety

How can I find an electrical contractor?

Moving Home & Switching Switching

What is my MPRN and where can I find it?

Pay As You Go PAYG & smarter PAYG

How do I check my arrears?

Pay As You Go PAYG & smarter PAYG

How will I know what my balance is?

Energy plans & charges Energy charges

What is the Carbon Tax?

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Billing & Payments

Go to our Billing & Payments Help Centre where you can read more and find the answers to your questions.

Smart Meters

Have you got a Smart Meter? Then this is the right place for you. Go to our Smart Meter Help Centre section.

Moving Home

Are you moving in or out of a new home? Then it's time to get your electricity and gas account sorted.