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Help centre

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Meters & usage Smart Meters

What is a Smart Meter and when will it be installed?

Bills & Payments Understand my bill

Understanding your gas bill

Moving Home & Switching Moving Home

I have moved into a new home, how will I find my new GPRN?

Moving Home & Switching Moving Home

How do I get my electricity supply connected?

Pay As You Go PAYG & smarter PAYG

When will I be reconnected if I have been disconnected due to my Emergency Credit running out?

Pay As You Go PAYG & smarter PAYG

What should I do if error comes up on my meter, and I can't top up because it's the weekend?

Pay As You Go PAYG & smarter PAYG

How do I add credit to my Pay As You Go Gas meter?

Account & Mobile App Register

How to register for for an online account

Outages & safety Emergencies

What do I do if I smell gas?

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Billing & Payments

Go to our Billing & Payments Help Centre where you can read more and find the answers to your questions.

Smart Meters

Have you got a Smart Meter? Then this is the right place for you. Go to our Smart Meter Help Centre section.

Moving Home

Are you moving in or out of a new home? Then it's time to get your electricity and gas account sorted.