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Help centre

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Electric Vehicle Chargers

How fast will my car charge at home?

Electric Vehicle Home Charging

Bills & Payments Help with my bills

How do I set up or change direct debit bank details (IBAN) online?

Moving Home & Switching Closing Account

Managing my equaliser account

Bills & Payments Pay my bill

Understanding equaliser and getting started

Bills & Payments Additional support

Everything you need to know about the free electricity allowance

Solar Microgeneration

Where can I get an NC6 form?

Heat pumps & efficiency Heat pump systems

Heat pump maintenance, controls and safe operation

Heat pumps & efficiency Heat pump systems

Heat Pump troubleshooting

Heat pumps & efficiency Heat pump systems

Improve heat pump efficiency and running costs

Solar Microgeneration

How can I track my exported electricity and energy usage?

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Billing & Payments

Go to our Billing & Payments Help Centre where you can read more and find the answers to your questions.

Smart Meters

Have you got a Smart Meter? Then this is the right place for you. Go to our Smart Meter Help Centre section.

Moving Home

Are you moving in or out of a new home? Then it's time to get your electricity and gas account sorted.