Managing my equaliser account

What happens if I miss a monthly direct debit Equaliser payment?

If you miss a payment, or if multiple direct debit payments are returned by the bank, this payment option will be removed from your account. And you will also lose your direct debit discount, if you have one.

Or, if you are finding it difficult to meet your monthly payments, or are unable to pay, please phone us on 1800 372 372. We'll be happy to discuss a payment arrangement with you.

What is Payment Holiday for Equaliser?

All customers on Equaliser can also avail of Payment Holiday - a month in the year when you do not pay your energy bill. The cost for that month will be spread evenly over the remaining 11 months of the year. If you are an existing customer on equaliser and you wish to avail of a payment holiday please contact us today to arrange this.

What happens if I opt out of gas and/or electricity equaliser or close my account during the year?

If you opt out of Gas and/or Electricity Equaliser at any time, the amount due on your bill will become immediately due. You should also note that, as Equaliser is a Direct Debit payment option, your direct debit discount will no longer apply unless you opt to pay by direct debit on a new price plan.

If you close your account, we'll send you a closing bill based on your final meter reading. Your final bill will then be collected in full by direct debit.

Read more about Electricity or Gas Equaliser.