Heat pump maintenance, controls and safe operation

Annual servicing and proper setup help keep your heat pump efficient and reliable. Ensure the outdoor unit has clear airflow and avoid turning the system off at the mains.

Stay aware of safety alerts and replace units when required to maintain safe operation.​​​​ Keep at least one metre of clear space around the outdoor unit for proper airflow.

Leave the immersion switch on and note that condensation or ice is normal and will defrost automatically.

Contact your installer or service provider promptly when issues arise. Keep contact details accessible to ensure quick support when needed.

Fast communication helps resolve problems efficiently.

Room thermostats and radiator valves should be used to adjust comfort levels around your home.

Check that your hot water settings and schedule are correct and use the boost function only when needed.

Radiators may feel lukewarm compared with traditional heating systems, and this can be normal.

A temporary drop in heating output during a defrost cycle can also be normal, as can some dripping water or ice on the outdoor unit in cold weather.

• Indoor and Hot Water Supply​ - The indoor unit and hot water tank distribute heating and hot water throughout your home efficiently.​

• Outdoor Unit Airflow​ - Maintain clear airflow around the outdoor unit to ensure optimal performance and prevent operational issues.​

• Thermostat and Valve Adjustments​ - Adjust thermostats and radiator valves for comfortable, energy-efficient room temperatures.​