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Hello from all of us at Electric Ireland

Electric Ireland has been mandated by the Commission for Regulation of Utilities (CRU) to take over the electricity supply of Panda Power Residential and Business customers, as the designated supplier of last resort.

Panda Power customers can still switch supplier from Panda Power to a supplier of their choice without incurring a termination fee up to and including the 28 September 2022.

Electric Ireland will adhere to the CRU guidelines to ensure the customer transition is as smooth as possible for all remaining Panda Power customers. Electricity supply will not be interrupted.

FAQs


What is the Supplier of Last Resort (SoLR)?

If a supplier exits the market, The Commission for Regulation of Utilities (CRU) has the power to take action to ensure affected customers are guaranteed continuity of supply and their rights are fully protected. The CRU will initiate the “Supplier of Last Resort” procedure. Under this procedure Electric Ireland is obliged to accept the transfer of all remaining Panda Power electricity customers in order to ensure their supply is not interrupted. Gas customers will be moved to Bord Gáis Energy.

What do Panda Power customers need to do?

Panda Power customers can shop around and switch to a supplier of their choice up until 28 September 2022. If Panda Power customer do not switch suppliers, on 1st October 2022, all remaining Panda Power electricity customers will automatically transfer to Electric Ireland for a minimum of 90 days.

If you automatically transfer, you will receive either one of our Standard Variable tariffs or our Market Tracker tariff.1 The tariff you will receive is dependent on your meter type.

1DG5s will receive our Open Standard Variable Tariff, DG6s will receive our Standard Variable Tariff. All other interval meter customers will receive our Market Tracker Tariff.

Do I need to submit a Meter Reading to switch?

We would encourage all customers who are looking to transfer to Electric Ireland from Panda Power to submit a meter reading to Panda Power before being transferred to Electric Ireland on 1st October 2022.

What happens next for Panda Power customers if they transfer to Electric Ireland?

All Panda Power customers who do not select a supplier before 28 September 2022 will transfer to Electric Ireland and will join one of our Business tariffs for electricity for a minimum 90 days.

Customers can contact Electric Ireland to discuss the tariff that will be available to them. From the 1st October 2022, we will communicate with all transferring customers who were previously with Panda Power and provide further information.

What Happens if I don’t want to be an Electric Ireland customer?

Customers can still switch supplier from Panda Power to any supplier of their choice without incurring a termination fee up to and including the 28 September 2022.

Will I be on the same rates with Electric Ireland that I was on with Panda Power?

For Business customers, you will be put on one of our Standard Variable Tariffs or our Market Tracker tariff. The tariff you will receive is dependent on your meter type.

We will be contacting you to notify you which tariff you will receive should you not switch supplier before the 28 September 2022.

Any previous contract arrangements, for example, a Fixed Price term contract will not be fulfilled by Electric Ireland. Your new tariff will be a market rate reflective of the current wholesale market prices.

Panda Power also looks after my Gas supply. Will Electric Ireland also supply my gas?

No, Bord Gais have been appointed by the CRU as the Supplier of Last Resort for your Gas supply. They will be in contact with you separately.

What happens to the credit on my Panda Power electricity account?

Any credit/debit that you have on your Panda Power electricity account will be addressed by Panda Power and not by Electric Ireland.

Does Electric Ireland provide online billing?

Yes, Electric Ireland provides online billing.

For Business customers, you can sign up to electricireland.ie/businessonline.

You can watch an introductory ‘How To’ video on our Business Online portal here.

What if I still have questions about my electricity account?

Electric Ireland’s customer care team are happy to help answer any queries you still may have.

You can contact us by: