Skip to Content

Help centre

Safety & Emergencies Emergencies

When should I disconnect my electricity supply?

Read more
Safety & Emergencies Energy Efficiency

What you need to know about wall insulation

Read more
Account & Mobile App Vulnerable Customers

How can I register as having a special requirement?

Read more
Pay As You Go Pay As You Go

What is “Emergency Credit” & what if it runs out?

Read more
Billing & Payments Payments

What is the Energy Engage Code?

Read more
Pay As You Go Pay As You Go

What do I do if I move into a house with a Pay As You Go meter already installed?

Read more
Billing & Payments Understanding Bills

How will the VAT reduction appear on my bill?

Read more
Billing & Payments Payments

Payment options - Paying by An Post’s Household Budget Scheme

Read more
Meters & Smart Meters Standard Meters

What should I do if my night storage heaters are not working currently?

Read more