Skip to Content

Help centre

Clear filter
Safety & Emergencies Energy Efficiency

Installing Heat Pumps

Read more
Pay As You Go Pay As You Go

Is the price of electricity more expensive with a Pay As You Go meter?

Read more
Billing & Payments Help With My Bills

Will my meter be read as before when I’m on Equaliser?

Read more
Billing & Payments Payments

How do I pay a deposit on my account?

Read more
Move Home, Close & Join Switching Provider

Why was a debt flag process introduced?

Read more
Safety & Emergencies Safety Guides

How do I know if the gas supply is on or off?

Read more
Pay As You Go Smarter Pay As You Go

How do I reconnect my supply if I run out of power?

Read more
Meters & Smart Meters Smart Meters

Is my meter data safe?

Read more
Pay As You Go Smarter Pay As You Go

What do I do if I move house and still want a Smarter Pay As You Go Meter?

Read more