Skip to Content

Help centre

Meters & Smart Meters Smart Prepay

How do I check my balance and how do I know when to top-up?

Read more
Pay As You Go Smarter Pay As You Go

What happens if I haven’t received or have lost my electricity top up card?

Read more
Pay As You Go Smarter Pay As You Go

How can I see how much credit is on my Smarter Pay As You Go Meter?

Read more
Pay As You Go Smarter Pay As You Go

How can I check my energy usage on my Smarter Pay As You Go meter?

Read more
Move Home, Close & Join Switching Provider

Switching to us is easy

Read more
Safety & Emergencies Energy Efficiency

What you need to know about wall insulation

Read more
Pay As You Go Smarter Pay As You Go

Your In Home Monitor (IHM)

Read more
Safety & Emergencies Emergencies

When should I disconnect my electricity supply?

Read more
Account & Mobile App Vulnerable Customers

How can I register as having a special requirement?

Read more