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Help centre

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Meters & Smart Meters Smart Meters

What is a Smart Meter and when will it be installed?

Billing & Payments Understanding Bills

Understanding your gas bill

Pay As You Go Pay As You Go

Is the price of gas more expensive on a Pay As You Go gas meter?

Pay As You Go Pay As You Go

When will I be reconnected if I have been disconnected due to my Emergency Credit running out?

Pay As You Go Pay As You Go

What should I do if error comes up on my meter, and I can't top up because it's the weekend?

Move Home, Close & Join Moving Home

How do I get my electricity supply connected?

Move Home, Close & Join Moving Home

I have moved into a new home, how will I find my new GPRN?

Account & Mobile App Online Account

Who can sign up for Equaliser?

Move Home, Close & Join Close Account

What happens if I opt out of gas and/or electricity equaliser or close my account during the year?