Skip to Content

Help centre

Clear filter
Pay As You Go Pay As You Go

What should I do if error comes up on my meter, and I can't top up because it's the weekend?

Read more
Move Home, Close & Join Moving Home

I have moved into a new home, how will I find my new GPRN?

Read more
Move Home, Close & Join Moving Home

How do I get my electricity supply connected?

Read more
Account & Mobile App Online Account

Who can sign up for Equaliser?

Read more
Move Home, Close & Join Close Account

What happens if I opt out of gas and/or electricity equaliser or close my account during the year?

Read more
Pay As You Go Pay As You Go

How can I get a Pay As You Go gas meter installed at my home?

Read more
Pay As You Go Pay As You Go

How do I add credit to my Pay As You Go Gas meter?

Read more
Billing & Payments Online Billing

How to login or register for your account online

Read more
Safety & Emergencies Safety Guides

What do I do if I smell gas?

Read more