It’s not possible to change the name on an account but you can simply close the existing account and open a new one in the new customer’s name.
There are a couple of ways to do this.
1. The new customer can open a new account in their name which will automatically close the current account in that property and issue that account holder's final bill. Any bills following that will be in the new account owner’s name.
2. The current account holder can close their account and then the new customer can open their own account here. We will issue a final bill to the customer that closed their account and any bills following that will be in the new account owner’s name.
Adding second name on my account
It is possible to add a second name on an account. You can do this by calling us on 1800 372 372. Both names will appear on any future bills.
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