Skip to Content

Help centre

Heat pumps & efficiency Heat pump systems

Heating controls

Read more
Account & Mobile App Manage my online account

When should I submit an electricity meter reading?

Read more
Account & Mobile App Manage my online account

Are my credit/debit card details secure?

Read more
Outages & safety Safety

A guide to child safety around electrical appliances

Read more
Moving Home & Switching Closing Account

How do I get a refund of my credit if I close my Electric Ireland Pay As You Go account?

Read more
Account & Mobile App Login & password

I forgot my password for my account online. How do I reset it?

Read more
Account & Mobile App Manage my online account

How can I request a copy of my previous electricity or gas bill?

Read more
Pay As You Go PAYG & smarter PAYG

Emergency credit - What happens if my credit is low and I can’t get to a Payzone outlet?

Read more
Moving Home & Switching Switching

What do I need to open an electricity or gas account?

Read more