Support hub
Providing you with information, guidance and resources to help manage your bill and energy consumption. If you need any further assistance, you can contact us directly.
Contact us now
We're here to help you find what you need
Latest updates
We are keeping our prices steady
We are committed to delivering ongoing value and certainty to our customers.
Read more
Rewards programme
Whether it’s great days out, competitions or seasonal offers our Electric Ireland Rewards programme has something to suit everybody.
Find out more
Understanding my bills
Understanding my electricity bill
A quick guide to help you understand the cost and detail in your electricity bill.
Learn more
Understanding my gas bill
A quick guide to help you understand the cost and detail in your gas bill.
Learn more
How to know if your energy bill is accurate
Learn why it's important to submit meter readings and more.
Learn more
Flexible payment options
Equaliser
Electric Ireland customers can spread their annual bill payments equally over 12 months using Equaliser.
Learn moreAvailable supports
Set up a payment plan
If you're having trouble paying your bill, you can set up an online payment plan to clear your balance with weekly payments over 4 to 12 weeks.
Learn more
Vulnerable customers
Electric Ireland is committed to providing support to our vulnerable customers who have special requirements where continuity of energy supply is critically important.
Learn more
External supports
Household Benefits Package
The Household Benefits Package is a social welfare support paid to one person per household, to help with the cost of your gas or electricity bills as well as a Free Television Licence.
Learn more
Fuel Allowance
The Fuel Allowance is a social welfare support paid to one person per household, normally between September and April, to assist with the cost of your home.
Learn more
Additional Needs Payment
The Additional Needs Payment is a social welfare payment to assist you with an expense that you cannot pay from your weekly income.
Learn more
Save with smart meters
Take more control over your energy usage with a Home Electric + smart meter plan.
Learn more.jpg?sfvrsn=fb8a34d9_0)
Proudly supporting our communities
