Skip to Content

Help centre

Meters & Smart Meters Smart Prepay

How do I repay an outstanding balance with Smart Prepay?

Read more
Meters & Smart Meters Smart Prepay

How do I claim my Free Electricity Allowance?

Read more
Meters & Smart Meters Smart Prepay

How do I top up with Prepay?

Read more
Meters & Smart Meters Smart Prepay

How do I get a refund of my credit if I close my Electric Ireland Prepay account?

Read more
Meters & Smart Meters Smart Prepay

Do I receive bills if I am a Prepay customer?

Read more
Meters & Smart Meters Smart Prepay

How can I keep track of how much I am spending with Smart Prepay?

Read more
Meters & Smart Meters Smart Prepay

How do I get emergency credit if I can’t top up?

Read more
Meters & Smart Meters Smart Prepay

What are credit‑friendly times on Smart Prepay?

Read more
Meters & Smart Meters Smart Prepay

What should I do if I lose my Prepay top up card and need a new one?

Read more