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12 November 2026
Electric Ireland recognised for digital innovation and customer experience
INDUSTRY RECOGNITION IN IRELAND AND INTERNATIONALLY HIGHLIGHTS ELECTRIC IRELAND'S COMMITMENT TO DELIVERING SECURE, ACCESSIBLE AND CUSTOMER-FOCUSED DIGITAL SERVICES.
Electric Ireland has received a number of industry awards and nominations in Ireland and internationally, recognising its commitment to delivering innovative, customer-focused digital services that help customers manage and understand their energy more easily.
Among the highlights was success at the Ireland eGovernment Awards 2026, where the Electric Ireland Mobile App won the Digital Identity, Trust and Secure Access Award. The award recognised the app's focus on delivering a secure, accessible and user-friendly digital experience for customers.
The recognition reflects Electric Ireland's continued investment in digital tools and services that help customers manage their energy accounts more easily, understand their energy use and access support when they need it.
Commenting on the awards, Electric Ireland Digital Manager Sean Rudd said:
"We're delighted to see Electric Ireland's digital services recognised across a number of respected industry awards. These achievements reflect our continued focus on customer experience and digital innovation. We're committed to developing services that are secure, easy to use and accessible, helping customers manage their energy with greater confidence and convenience."
Award wins for Electric Ireland Mobile App and Smart insights
Electric Ireland's Smart Insights received international recognition at the UX Design Awards 2026. Selected from more than 500 entries across 46 countries. The Smart Insights were recognised for helping customers better understand and manage their energy usage through data-driven insights.
In addition, Electric Ireland Smart Insights was named a finalist in the Low Carbon Technology category at the SEAI Energy Awards 2026, highlighting the role digital innovation can play in supporting customers on their energy transition journey.
The Electric Ireland Mobile App was also shortlisted for Best App at the Digital Media Awards, recognising an ongoing focus on improving customer experience through digital innovation and service excellence.
These achievements reflect Electric Ireland's commitment to creating digital services that are secure, accessible and designed around customers' needs, helping people better understand and manage their energy every day.
What this means for customers
Smart Insights helps customers on Electric Ireland smart plans understand their electricity use, get personalised energy-saving tips, a clear breakdown of their home’s electricity usage and the appliances consuming it so they can select the right price plan based on their consumption behaviour.
With the Electric Ireland Mobile App, customers can manage their account and access these insights from their phone.
The awards recognise services designed to make everyday energy decisions simpler and help customers feel more in control
