Electric Ireland announces 4% residential gas reduction and electricity remains unchanged

Electric Ireland today announces that its residential gas prices will decrease by 4% from 1st November 2025. Electric Ireland’s residential electricity prices will remain unchanged for its almost 1.1 million residential customers.

Electric Ireland remains committed to providing ongoing value to its customers.

Residential gas unit rates and standing charges will decrease by 4%, effective from 1st November 2025, equating to a €57.56 saving per annum on the average gas bill. Electric Ireland’s resultant Gas Standard Variable Tariff EAB will be one of the most competitive on the market. 

This is Electric Ireland’s fourth consecutive decrease for residential gas customers since November 2023, delivering a cumulative reduction of 23.6%, and savings of €390 (excluding VAT and carbon tax) on the average annual gas bill.

Residential electricity unit rates and standing charges will remain unchanged.  Since November 2023, Electric Ireland has reduced residential electricity unit rates three times, delivering a cumulative reduction of up to 19.34%, and savings of up to €376 (excluding VAT and PSO levy) per annum. 

Electric Ireland has the lowest Electricity Standard Variable Tariff (SVT) on the market*. 

Pat Fenlon, Executive Director of Electric Ireland commented: “Electric Ireland is pleased to announce a further reduction in prices for our residential customers today. We are acutely conscious of the financial pressures facing our customers and we believe today’s announcement will provide improved value for Electric Ireland customers, as we face into the winter."

“Electric Ireland is committed to supporting customers, and this is the fourth consecutive decrease for our residential gas. These customers have experienced combined reductions of 23.6%, and Electric Ireland residential electricity customers have seen a cumulative decrease of up to 19.34% across three decreases in the same period.” 

Electric Ireland offers a range of solutions to help customers with financial challenges including flexible payment plans, ability to Pay As You Go (PAYG), Smart Meter Plans, energy use insights and energy saving tips and advice. Visit Electric Ireland's Customer Support Hub to learn more.

* Electric Ireland has the lowest Electricity Standard Variable Tariff (SVT) among all suppliers with a market share greater than 1% of the domestic customer group. 

New Rates effective from 1 November 2025

**Carbon tax increased from €111.43 to €126.28, excluding vat from 1st May 2025 based on CRU consumption of 11,000kWh. 

Customer Supports  

At Electric Ireland, we remain very conscious of the cost-of-living challenges facing many of our customers and have invested over €6 million in our Hardship Fund since 2021.  Ahead of winter, we have reviewed our support activities and have engaged closely with key stakeholders such as MABS, SVP, and Alone to ensure we develop measures which will provide meaningful impact for our most financially vulnerable customers.

This will include:  

1. Compassionate Assistance Fund: A temporary Compassionate Assistance Fund is being established for winter 25/26. Applying the learnings gained through our previous Hardship Fund, Electric Ireland will work with key partners such as MABS SVP and Alone to identify appropriate financially struggling customers and provide them with direct financial relief via their electricity or gas account.  
   
   
2. Energy Cost Education: In September and October, an energy education campaign will be actively promoted; an information email or leaflet included with bills along with website content, to support better understanding of the costs of household appliances and provide advice to help our customers better manage their bills.  
   
   
3. Customer Care: We have reviewed our customer care agents’ ability to engage with and support financially vulnerable customers and have commenced the roll-out of enhanced training to better support distressed customers.  

 
Additional support

• In addition to the measures outlined above, we work with approximately 5,000 customers on manageable payment plans each month, disconnect only as a last resort, and having reduced our electricity prices three times in the past two years by a cumulative 19.34%. Electric Ireland remains committed to offering great value with one of the lowest Standard Variable Tariffs in the market.
  
  
• We are strong supporters of key industry initiatives such as the Free Solar for Medically Vulnerable scheme and EnergyCloud, and we continue to invest in building out practical advisory resources including our online Net Zero Hub to help our customers navigate Net Zero products such as solar and EVs.
  
  
• Electric Ireland has already been engaging with the Department of Climate, Energy, and the Environment, and the National Energy Affordability Taskforce and will continue to engage and support their work in any way we can to further help households in or at risk of energy poverty. 
  
  
• We appreciate that this is a challenging time, and we are committed to helping any of our customers who are experiencing financial difficulty. 
  
  
• As a matter of course, Electric Ireland engages with all its residential customers who experience difficulty paying their bills in line with the voluntary industry ‘Energy Engage Code’.
  
  
• As always, we encourage any Electric Ireland customer experiencing difficulty in paying their energy bill to engage with us and we will work with them to put a manageable payment plan in place. 
  
  
• Electric Ireland works with fuel poor customers who sign up to the ‘Household Budget Scheme’ as a way to pay their energy bills with a 5% discount.
  
  
• The Electric Ireland Customer Support Team is available to assist our customers on Freephone: 1800 372 372 from 8.00am – 8.00pm, Monday to Friday, and Saturday 9.00am – 5.00pm or by emailing: service@electricieland.ie.   
  

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