Pay As You Go (PAYG) meter removal
Electric Ireland is arranging free removal of unused PAYG meters for customers who have moved to Bill Pay, ensuring your home stays safe.
What you need to know
Electric Ireland is currently contacting customers who previously used Pay As You Go (PAYG) electricity but have since moved to Bill Pay. If this applies to you, your PAYG meter may still be in your home, even though it is no longer in use.
To ensure your safety, we are arranging for an electrician to visit and remove the unused meter.
This service is completely free of charge to you.
What to expect
Step 1
Please contact us to arrange for our electrical contractors KN / Circet to remove your meter.
Call 1800 30 50 95
Step 2
You may choose a time that best suits you using our scheduling system.
Step 3
You will receive a reminder SMS the day before your appointment.
On the day of removal
• The Electrical Contractor will arrive at your scheduled time.
• Electricity will be turned off briefly during the removal (usually less than 45mins).
• Your supply will continue as normal after the meter is removed.
Frequently asked questions
There is no charge for the removal of your Pay As You Go (PAYG) meter.
You will receive letters or emails a few weeks in advance of your meter removal.
• The letter or email you receive will advise you to contact us to arrange the removal of your meter.
• Electric Ireland's electrical contractors, KN / Circet will come to your property to remove the unused Pay As You Go (PAYG) meter. All contractors carrying out this work will have photo ID badges identifying them. If you have any concerns, you can call Electric Ireland on 1800 30 50 95.
• The removal will take approx. 45 minutes.
• To do this work safely, we will need to turn off your electricity supply for approximately 45 minutes.
The Pay As You Go (PAYG) meter is the property of Electric Ireland.
Please phone us on 1800 30 50 95.
We are not currently contacting medically vulnerable customers. If you receive a letter or email regarding the removal of your meter and you are medically vulnerable, please phone us on 1800 30 50 95 and we will remove you from the list.
No, there is no change to your tariff following removal of your unused Pay As You Go (PAYG) meter.
You have a Pay As You Go (PAYG) meter in your property that you are no longer using. Our Safety Team has advised that unused PAYG meters should be removed to remain safe and compliant.
There is an older Pay‑As‑You‑Go electricity meter in the property that is no longer in use. While it is not presenting an immediate hazard, it is generally considered good practice to avoid leaving unused electrical equipment in a home. Removing redundant devices helps ensure your electrical installation remains up‑to‑date and reduces the possibility of issues arising in the future.
Insurance policies can differ between providers, so we can’t advise on how a specific insurer might view unused electrical equipment in your property. In general, we simply make our customers aware that keeping redundant electrical devices in place isn’t considered best practice from a safety and housekeeping perspective. If you have any concerns about your insurance cover, it’s best to check directly with your insurer, as they can confirm what applies under your policy.