Help & Support

I'm struggling to pay my electricity bill, what can I do?

If you’re having difficulty paying your bill, we can help, the first step is to let us know.

At Electric Ireland we are aware that many of our customers may experience financial difficulties and uncertainty in the coming weeks. We would like to assure you that, as always, we will engage with you to reach workable solutions and would ask that if you have any concerns about your ability to pay to engage with us at an early stage - please call us at 1800 50 40 21. You can rest assured that we will not be disconnecting any of our customers during this challenging period.

We may be able to arrange a Pay As You Go meter for you to:

  • help you pay back any arrears on your account and
  • to help you manage your electricity payments every week

Please contact us at 1800 50 40 21 so we can find out if this is an option for you. If a Pay As You Go meter isn't suitable we can discuss other payment options with you.

For our electricity customers: If you’re receiving a social welfare payment and availing of the Household Budget scheme with An Post, you may be eligible for our Household Budget Price Plan. Call us on 1800 50 40 21 to find out more.

  • Did this answer your question?