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Smart Prepay Electricity Terms & Conditions 

These terms are in addition to the Electric Ireland standard terms and conditions for residential electricity supply.   

 

  • Prepay is only available where your smart meter has a connectivity level of 4. If connectivity drops below 4, we are unable to provide a prepay service and will contact you to discuss other suitable products and payment methods, e.g. bill pay.  

  • The value of debt that is repaid per top up is set by the Commission for Regulation of Utilities. This is currently set at 15% for any customers with an outstanding balance. You will be notified of any changes to this.   

  • If you wish to switch to bill pay, you must pay any outstanding balance in full.     

  • If your electricity supply is disconnected for more than 90 days, we will close your account and issue you with a final bill.    

  • Prepay is not available to Microgeneration customers. If you become a Microgeneration customer after signing up for Prepay, we will contact you to advise of alternative payment methods.      

 

 

Your Responsibilities     

  • It is your responsibility to make sure you top up adequately to maintain supply to your property.     

  • If your balance falls below zero or you run out of emergency credit for two consecutive days, ESB Networks can remotely disconnect and reconnect your electricity supply. If you top up your account by the necessary amount to reconnect your electricity supply, reconnection is automatic without notice and normally occurs within one hour and 15 minutes. In the case of unforeseen circumstances, this may take up to two hours. It is your responsibility to ensure your premises are safe for reconnection at any time.     

  • While we do supply emergency credit, you should always keep your account in credit. For example, if you are away from home for a number of days, the daily standing charge will be taken from your account balance along with any usage. If your credit runs out then your appliances, such as a freezer, will switch off. In this case we will not accept any liability.     

  • You must supply a valid Irish or UK mobile phone number that is available to receive balance notifications and other notifications about your prepay account. These include but are not limited to regular balance message, disconnection warning, disconnection notifications, reconnection notifications, low balance alerts.     

  • If you or a household member becomes medically vulnerable during your time on prepay, you must contact us as prepay may not be suitable for you, especially if you depend on medical equipment that requires a constant supply of electricity.     

 

 

Your Entitlements     

  • You will receive a minimum of 1 statement of account per year. If you have any outstanding balance on your account, you can receive a maximum of 3 statements of account per year.     

  • You will receive a prepay card. This card contains your unique prepay customer account number which will allow you to make top ups at selected Payzone retail outlets. It is your responsibility to keep your prepay card clean, safe and free from damage.    

  • Top up payments can be made by Electric Ireland Online Account, Electric Ireland Customer Service or at selected Payzone retail outlets. You will be notified of any changes to this.    

  • You may receive a prepay welcome credit which is an energy credit and can only be used to offset charges on your Electric Ireland account. No cash alternatives or refunds will be offered.     

  • Only one application of prepay welcome credit per customer account in a twelve month period. Entries on behalf of another person will not be accepted. Applications in the joint names of two or more persons qualify for one allocation of Welcome Credit offer. Welcome Credit value is inclusive of VAT.