The Electric Ireland call centre is experiencing longer-than-usual call waiting times due to the ongoing Covid-19 pandemic. Similar to the rest of the customer-service industry around the world, we are experiencing staff shortages due to the pandemic.
Customer queries are our highest priority. We ask that you please be patient with our customer care teams who are doing their best to answer all calls and deal with your queries in a timely manner.
If you are having difficulty getting through to our call centre over the phone, there are a number of other ways you can contact Electric Ireland online.
Manage your account online
Electric Ireland customers can make a payment online or set up a direct debit through the My Account function. Electric Ireland customers can also opt for paperless billing, submit a meter reading or transfer your account to a new address if you’re moving to a new house.
Contact our customer care team on social media
Our customer care teams are also available on Twitter
to answer your queries. Simply tag our Twitter account @electricireland and post your query. Have your account number ready for a direct (private) message on Twitter or Facebook or Instagram.
Still require assistance?
If you still require assistance from a member of the Electric Ireland customer care team, please read our Help page which provides information on billing, moving house, meter reads and much more. Thank you for being patient.
If you’re experiencing bill shock this winter, our Interactive Home has energy-saving tips for the whole house. You can make small changes that will have a big impact on not only your energy bill, but the environment too. We’ve broken down our energy-saving tips into three core categories that we all use every day: heating, appliances and household energy.
Search our Interactive Home for energy-saving tips