From the day you sign up with Electric Ireland your electricity will be supplied by us. However you need to contact your previous supplier to obtain a 60 digit deactivation code to deactivate your previous prepayment device. This is to ensure that you will no-longer top up with the incorrect supplier. This deactivation code will become available after 5 days from your sign up date, please contact your old supplier and request this code. Any credit remaining on your old meter should be refunded by your old supplier. Any payments made to your old supplier after the supply switches to Electric Ireland are entitled to be refunded also.

No you do not need to contact your old supplier, sit back and relax we will take it from here. We will notify your old supplier that you have switched. You will be an Electric Ireland customer from the day you sign up. The electricity you use from the day you sign up to the day your meter is installed will be added to the meter and recovered using 25% of your top ups. Please ignore any bills you receive for this amount. This is simply to let you know the value that has been added to your meter.

We will also sort this in the background. The allowance will be issued every 2 months as normal and will be added directly as credit to your meter. The In Home Monitor will notify you when it has been added.

To have a Smarter Pay As You Go meter installed in your home - the qualifying criteria are:

• No more than one electricity meter installed in your property, i.e. No Night Storage Heater (NSH) Meter installed
• No Life Support - Medical equipment
• Customers who have a price plan / discount package on the electricity account for installation are not eligible. To be eligible, the price plan / discount package must be removed
• Any price plan / discount package for a gas, or alternate electricity, account(s) will not be removed
• Vending facilities - Proximity to outlet and/or access to Online OR text (registered to PAYG Site only) - Irish Visa Debit or Credit Card
• Customer is capable of using the In Home Monitor
• As the meter requires good comms, there needs to be good mobile signal in the area
• Somebody over the age of 18 needs to be in the property on the day of installation
• Customers must opt in to have their meter data collected. Customers who do not wish to have this data collected can inform us at take-on or subsequently and we will record this decision and turn off the facility for the customer's meter

There is a 29c daily service charge for the Smarter Pay As You Go meter. For this daily rate you will be able to enjoy all the benefits of the Smarter Pay As You Go meter like setting daily spending limits, topping up via our app and much more.