Previously on Pay As You Go:
From the day you sign up with Electric Ireland your electricity will be supplied by us. However you need to contact your previous supplier to obtain a 60 digit deactivation code to deactivate your previous prepayment device. This is to ensure that you will no-longer top up with the incorrect supplier. This deactivation code will become available after 5 days from your sign up date, please contact your old supplier and request this code. Any credit remaining on your old meter should be refunded by your old supplier. Any payments made to your old supplier after the supply switches to Electric Ireland are entitled to be refunded also.

Previoulsy on bill pay:
No you do not need to contact your old supplier, sit back and relax we will take it from here. We will notify your old supplier that you have switched. You will be an Electric Ireland customer from the day you sign up. The electricity you use from the day you sign up to the day your meter is installed will be added to the meter and recovered using 25% of your top ups. Please ignore any bills you receive for this amount. This is simply to let you know the value that has been added to your meter.

We will sort this in the background. The allowance will be issued every 2 months as normal and will be added directly as credit to your meter. The In Home Monitor will notify you when it has been added.